Honeywell

Job Description

As a Utilities Dispatch Analyst here at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey.

You will report directly to our Customer Experience Manager, and you'll work out of our Markham, ON location on a hybrid work schedule.

• Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

In this role, you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.

Responsibilities

KEY RESPONSIBILITIES

• Analyze dispatch data to identify trends and patterns
• Optimize resource allocation to ensure efficient dispatch operations
• Work with Inventory Production Reports
• Collaborate with cross-functional teams to drive continuous improvement
• Communicate insights and recommendations to stakeholders
• Monitor and report on key performance indicators (KPIs) to track the effectiveness of dispatch and field operations

Qualifications

YOU MUST HAVE

• High School Diploma or equivalent
• 2+ years of experience in data analysis or a related field
• 2+ years of experience in data analysis tools and techniques
• 3+ years of experience with Work Order Management Systems
• 1+ years of experience with Power BI and Excel

WE VALUE

• Utility Industry Experience
• Knowledge of Advanced Meter Infrastructure (AMI)
• Bachelor's degree in a relevant field (e.g., Data Analytics, Business Analytics)
• Knowledge of industrial automation or related industries
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.