Forward Financing

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As a Manager I, Operations you will oversee the Pre-Decisioning business support operations we provide for our company. You will monitor and manage specific business operations support teams to ensure timely services that support our broader operations with the highest quality standards. You will oversee and monitor the supervisors appointed to your specific operations team. You will frequently collaborate with leaders from the Operations, Quality, Process Improvement, and People & Culture departments. In addition, you will often interact with team members at our parent company Forward Financing, LLC, across Sales, Underwriting, Legal, and Account Servicing.

In this role you will:

• Manage production capacity and performance of our local operations while ensuring high quality.
• Promote a company culture that encourages top performance based on SLAs and, ultimately, operational excellence.
• Help build out additional business support operations including, but not limited to call center capabilities.
• Manage team relationships effectively across all organizational areas to ensure exceptional performance.
• Guide and coach team members.
• Plan and track production goals and staffing plans.
• Consistently identify and implement efficiencies that add value to the company.
• Refine and improve key KPIs to measure and drive performance.
• Monitor compliance with laws and regulations.
• Develop Emergency Response Organization requirements, Hazard Identification, and Risk Assessment for our operations. Develop and support and promote a healthy and safe work environment.
• Be a strong brand ambassador for our culture.

Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• Bachelor’s degree in Industrial Engineering/finance or related field.
• 2+ years of work experience managing service or operations-related groups.
• Advanced computer skills.
• Excellent written and verbal communication skills.
• Ability to run statistics, understand them, and link them with the planning and production goals.

About You:

• Passionate: “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others.
• Coachable: Open to feedback and continual professional improvement.
• High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.
• Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
• Collaborative: Strong “people orientation.” Can disagree without being abrasive or intimidating.
• Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.
• Strategic Thinker: Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.
• Integrity: Maintain appropriate confidentiality of information handled in the department.
• Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.5 billion in funding to more than 71,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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