Description
Are you passionate about driving product innovation and enhancing customer engagement? UCLA Health is seeking a Product Manager to serve as a key liaison between OHIA and various customer groups. This role focuses on understanding customer needs, aligning them with OHIA’s solutions, and promoting adoption across UCLA Health’s self-service analytics community.
Key Responsibilities
- Customer & Stakeholder Engagement – Build relationships, facilitate meetings with prioritization committees, and match customer needs to existing or future OHIA products.
- Product Lifecycle Management – Oversee all phases of product development, ensuring alignment with OHIA’s strategic roadmap.
- Communication & Marketing – Develop marketing materials, training resources, and strategic communication plans to drive product adoption.
- Training & Support – Deliver training on analytical tools, support end-user inquiries, and promote best practices in self-service BI solutions.
- Process Improvement – Identify communication gaps, optimize workflows, and ensure compliance with UCLA Health IT standards.
Preferred Expertise
SAP Webi, Tableau, MS Power BI, enterprise scheduling tools
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 5-10% of the time, within 96 hours of notice, or as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 – $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
Qualifications
Candidate must have a minimum of 2-5 years of progressively responsible professional experience in IT and the following:
- Experience managing customer accounts or customer groups
- Experience with managing the product lifecycle for technology based tools and solutions
- Experience executing communications strategy for similar or larger audiences using old and new media
- Effectiveness at leading through influence across multiple competing stakeholder groups, with above-average communication skills, both written and as a presenter.
- Technical skill and/or ability to acquire in-depth knowledge and use of Business Intelligence products with a solid knowledge of the Business Intelligence industry and data visualization best practices
- General knowledge of databases, data warehouses, and data management practices (preferred)
- Knowledge of Oracle and/or SQL Server (preferred)
- Ability to be a team player willing to cooperate and coordinate with other technical staff
- Ability to work both independently and in a team-oriented, collaborative Environment.
- Technically competent with various software programs, such as Project, Word, Excel, Visio and PowerPoint.
- Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Persuasive, encouraging, and motivating.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Strong written and oral communication skills
- Strong interpersonal skills.
- Excellent customer service orientation
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