HomeServices of America

Job Details

Description

Great results start with great leadership—and at HomeServices of America, we’re committed to excellence at every level. We are seeking a dynamic and results-driven professional to champion the leadership and development of our Shared Success Center (SSC) Human Resources team. In this pivotal role, you will shape the strategic direction of HR services across our enterprise, ensuring operational excellence and high-impact support that aligns with our commitment to exceptional service. As a key member of the SSC leadership team, you will drive scalable solutions that enhance employee experiences and strengthen our business partnerships across the organization.

General Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Establishes shared service operations strategy, operating platform, processes and control plan for Human Resources, coordinating and collaborating with overall SSC leadership team and other SSC functional groups.
2. Ensures high-quality delivery of Human Resources services meeting internal and external customers expectations for accurate, timely and valuable services and information.
3. Conducts in-depth review/interpretation of Human Resources performance forecasts, budgets, results, operating and strategic plans and other reports which are reviewed with each operating company.
4. Designs organization & governance model to include reporting relationships, roles and responsibilities, communication, performance metrics, and escalation protocols for Human Resources.
5. Actively participates in SSC decision making and strategy implementation.
6. Identifies Human Resources and overall SSC process improvement efforts and leads implementation.
7. Ensures that Human Resources has adequate systems and procedures in place to provide controls, safeguarding of assets and the efficient execution of all activities.
8. Creates, leads and motivates a high-performance team to exceed customer expectations and be responsible for building and maintaining customer relationships.
9. Manages transition of work into SSC.
10. Perform any additional responsibilities as requested or assigned.

Functional Details

1. Key areas of HR Service Center service agreement deliverables include:
   1. HR Business Leader team (field and central, utilizing teams below for delivery of support)
   2. Recruiting Center of Excellence (sourcing & onboarding)
   3. HR Ops and Call Center:
      1. Benefits enrollment, support & inquiries
      2. Time reporting and corrections, payroll support & inquiries
      3. HR operations: Process employee changes, updates, and terminations. Employee data entry and maintenance, and record keeping
      4. Administration, reporting and follow-up of enterprise-wide programs including training programs, employee development, phishing, compliance, etc.
      5. Learning system and compliance training administration.
      6. Payroll processing delivery.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in human resources management, business administration or related field preferred; or equivalent work experience or knowledge.

General Experience:

• 10+ years of relevant human resources experience.
• Solid experience in establishing and/or operating Human Resources shared services model with track record of meeting and exceeding service level agreements or KPIs. Experience to demonstrate success in both operational excellence plus excellence in communications and leadership / people management.
• Demonstrated application of HR best practices and programs.
• Experience in strategic planning and analysis.
• Ability to implement best practices and standardization for Shared Services.
• Strong understanding of Human Resources transactional processing activities.
• Working knowledge of the real estate industry practices/processes, helpful.
• Solid experience in executing corporate and operational policies.

General Knowledge and Skills:

• Solid knowledge of key HR competency areas: payroll, benefits, systems, data, employee data management, employee relations, compliance, safety-security, talent sourcing and management, learning systems and delivery, employee awards, HR reporting, and HR-self audit.
• Demonstrated knowledge of employment law and common HR practices/programs.
• High level leadership and supervisory experience.
• Metrics / measurement / reporting centric with required savvy in related business reporting and management programs and practices.
• Planning and performance management.
• Experience in a risk/control environment.
• Demonstrated experience and knowledge of software and technology applicable to functional area.

Licensure/Certification:

• PHR/SPHR certification preferred.

Wage: $160,000 - $195,000 annually; actual wage is based upon education and experience. Potential for annual discretionary bonus.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Location: This position is open to remote work hiring within the U.S. mainland, or if the candidate is local to the Eden Prairie, MN home office, will be on-site at this location with work from home flexibility.

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.