Amazon

DESCRIPTION

Senior Program Manager - Delivery Speed

As a Senior Program Manager within Supply Chain, you will own and develop the long-term Speed strategy and transformation roadmap for the Amazon AU network. You'll architect sustainable multi-year strategies to revolutionize delivery speeds and create new customer propositions. This role requires strategic vision to transform how we serve our customers through innovative delivery capabilities while building frameworks that ensure operational excellence.

You will develop comprehensive strategies spanning inventory placement, FC operations, and transport networks, creating robust long-term roadmaps across our first, middle, and last mile verticals. You'll own the strategic direction of our speed transformation, making data-driven decisions while managing executive stakeholder relationships.

Working closely with AU FC Operations, Transportation, Business, and Tech teams, you'll own the strategic Speed roadmap and capability development. You'll lead the development of long-term forecasting frameworks while establishing mechanisms to ensure delivery speed goals are met. This role demands advanced analytical capabilities, executive-level stakeholder management, and strategic thinking while maintaining a strong customer-centric focus.

Core Responsibilities:

• Develop and own multi-year speed strategy and transformation roadmap
• Create long-term forecasting frameworks and capability models
• Architect new speed acceleration services and delivery propositions
• Lead strategic planning sessions and executive updates on speed transformation
• Develop cross-functional strategies to transform operational cycle times
• Establish governance frameworks for speed performance management
• Partner with Global teams on strategic system improvements
• Build and mentor teams focused on speed transformation
• Create business cases for strategic speed investments
• Define speed metrics and measurement frameworks for future capabilities

Location: Melbourne, VIC, AUS | Sydney, NSW, AUS

BASIC QUALIFICATIONS

• Bachelor's degree in relevant field (Engineering, Operations Research, Mathematics, or related)
• 5+ years of experience in program management, operations, or related fields
• Proven experience in developing and executing multi-year strategies
• Strong executive stakeholder management experience
• Advanced analytical capabilities and data modeling experience
• Excellence in building and maintaining forecasting frameworks
• Advanced Excel skills and SQL proficiency
• Experience in leading cross-functional teams and programs

PREFERRED QUALIFICATIONS

• Advanced degree in relevant field
• Experience in e-commerce or logistics transformation programs
• Track record of developing innovative solutions in fast-paced environments
• Experience in building and mentoring high-performing teams
• Deep understanding of supply chain operations and network design
• Experience in developing new service offerings and capabilities
• Strong understanding of Australian logistics landscape

This role combines strategic thinking, analytical excellence, and transformation leadership to create lasting impact on our speed capabilities and customer experience. You'll shape the future of Amazon's delivery network in Australia while building frameworks that scale with network growth.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.