Honeywell

Job Description

You will provide reliable technical assistance to internal and external customers. Your primary responsibility will be to deliver professional coverage of the Technical Support Helpdesk, with a specific focus on PLC-controlled machines, subsystems, and control systems based on C/C++ programming languages. You will prioritize accuracy, timely feedback, and customer satisfaction. Your role will involve driving the timely identification, investigation, resolution, root cause analysis, and replication of technical issues. Building internal relationships will be essential to expedite complicated cases. You will develop a broad understanding of customer needs and support a knowledge-sharing mindset, methodology, and tools. Additionally, you will help develop Technical Support processes and ensure proper documentation and recording of all activities and communications. You will also address systemic coordination issues.

Key Responsibilities

• Be part of a team that solves complex technical problems for external customers.
• Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers.
• Document details pertaining to issues being worked on.
• Debug software defects and analyze software source code.
• Test and implement software changes.
• Create root cause analysis documents.

You Must Have

• Bachelor’s Degree in Engineering.

We Value

• At least one year of experience with PLC programming and/or programming in C/C++.
• At least one year of experience troubleshooting electrical issues.
• At least one year of experience reading, reviewing, and interpreting electrical schematics.
• Experience in the automation/material handling industry is preferred.
• Experience troubleshooting electrical, network, and/or software issues is preferred.
• Experience programming and/or installing Allen-Bradley, Siemens, Modicon, or Lenze PLCs.
• Experience programming and/or installing Panel View (HMI).
• Experience with C/C++ programming languages.
• Experience with SQL, including creating queries and data analysis.
• Experience programming and/or installing VFDs, electric motors, and sensing devices.
• Experience installing and/or configuring industrial networks such as Ethernet, EtherCAT, Profibus, Modbus, ControlNet, or DeviceNet.
• Customer-facing experience.
• Demonstrated experience with Knowledge Management and Call Center Management.
• Ability to mentor and educate engineers.
• Ability to focus on relevant information and identify and execute on key details.
• Ambitious and able to work with minimal supervision.
• Ability to consistently make and execute timely decisions, even in complex situations.
• Ability to quickly analyze, incorporate, and apply new information and concepts.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong administrative skills.
• Ability to multitask.
• Ability to consistently make and execute timely decisions.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/

The Salary range for this position is $67K - $83.7K. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.