Cenlar FSB

Temp - Loss Mitigation Specialist I

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Loss Mitigation Specialist provides administrative support to the Loss Mitigation Supervisor/Department. This role assists with the entire opening process associated with various loan workouts.

Responsibilities:

• Opens all mail, interoffice, Rightfax, e-mails and distribute, as required
• Retrieves Loss Mitigation queue voice mails and redistribute as needed. May require emailing other staff to inform them of the voice mail content
• Scans and inventories all applicable documents into appropriate imaging module and/or retrieve pertinent documents
• Confirms accurate set-up of loss mitigation workstation in LPS
• Reviews documentation received to determine if required documentation is complete
• Sends letters where loss mitigation file is not complete
• Assigns completed loss mitigation packages to underwriter
• Orders credit bureau report, title or bring down, appraisal and/or BPO, if applicable
• Inputs data into agency model i.e. FNMA HSSN, FHLMC Workout Prospector, VA VALERI, HUD Caviers, if applicable
• Produces daily, weekly, and/or monthly internal Loss Mitigation Department reports – to include telecommunication (ACD) and any other internal reporting or report distribution, as required
• Prepares investor/insurer/client reports, as required
• Pays all third party vendor invoices for the Loss Mitigation Department via New Invoice, manually paid from Corporate Workstation or any other method required
• Supports conversion and deconversion activity, as required
• Documents the LPS Loss Mitigation Workstation (notes, steps), generate appropriate letters/tasks and adding documents to the imaging system to substantiate the recommendation
• Mails Loss Mitigation notices to borrowers in a timely manner
• Accurately notates incoming mail and presents mail that needs scanning to the Loss Mitigation Scanner Specialist in a timely manner
• Maintains weekly/monthly reports as assigned by the Loss Mitigation Supervisor
• Assists the Loss Mitigation Openers daily in administration and various clerical duties
• Other duties and projects as assigned
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• High School diploma or GED required
• 1 to 2 years of experience in a general office environment with experience in residential mortgage servicing preferred
• Knowledge of LPS Loss Mitigation Workstation preferred but not required
• Excellent verbal and written communication skills
• Organized and self-motivated
• Ability to meet strict deadlines
• Ability to work with minimal to moderate supervision
• 45-50 wpm with reasonable accuracy
• Ability to use and/or learn industry related software specific to Cenlar and the department.
• Utilize standard business related software is required to include, but not limited to: MS Office, MS Word, MS Excel
• It is critical that you have an understanding of the following:
  • Requirements under the Fair Debt Collections Practices Act (FDCPA), specifically Prohibitions on Contact with Debtors, Disclosing Debt, and the Mini-Miranda. In addition, you should know FDCPA requirements for Handling of Disputes, Applying Payments and Complying with Cease and Desist Requests.
  • Requirements under the Telephone Consumer Protection Act (TCPA), specifically Restrictions on Timing of Calls and Phone Contact.
  • Requirements under the Real Estate Settlement Procedures Act (RESPA), specifically Early Intervention and Continuity of Contact.
  • Requirements under the Truth in Lending Act (TILA), specifically crediting of payments and requests for payoff amounts.
  • Requirements under the NACHA Rules and Electronic Funds Transfer Act (EFTA), specifically those rules pertaining to taking ACH payments over the phone.
  • Requirements under the Fair Credit Reporting Act (FCRA), specifically handling credit bureau disputes.
  • Requirements under the Service members Civil Relief Act (SCRA), specifically the rights and protections afforded to Service members.
  • Requirements under the Gramm-Leach-Bliley Act (GLBA) and Regulation P, specifically those dealing with protecting customer privacy and consumer financial information.
  • Requirements under the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA), specifically the general prohibition on discrimination in lending (and servicing).
  • Requirements under the bankruptcy law, specifically the automatic stay from collections.

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Pay Range Details

$36,099.00 - $55,231.00 Annually

The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range represents the reasonable minimum and maximum salary the company expects to pay for this position.

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