Cenlar FSB

Operations Business Analyst Sr.

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance. The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting. This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.

Responsibilities:

• Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance
• Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes
• Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting
• Partners directly with business owners to implement solutions to process defects
• Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units
• Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor
• Develops, runs and quality controls ad-hoc reports as requested
• Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes
• Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities
• Works directly with staff on implementation of projects; facilitate and initiate staff ideas
• Coordinates staff participation committees; develops internal agendas or working group; establishes formal feedback and meeting assessments
• Develops and provides management with monthly Compliance tracking reporting for request volume, Compliance committee reporting, audit findings and project status and procedural updates
• Manages and oversees process improvement (“PI”) project pipeline for the department; assess and determine projects’ priority
• Reviews all call volume trends relating to functions in the department; assesses and determines projects needs to reduce higher volume trends
• Reviews monthly quality reports for and identifies gaps for PI
• Assesses and evaluates audit findings for PI project initiations
• Evaluates options available for recommendations of enhanced business solutions and manages the tracking of all findings within the database
• Runs monthly reporting and partners with Corporate Accounting to bill clients for work completed by the department in the prior calendar month
• Develops, maintains and monitors reporting to ensure department compliance with regulatory requirements, procedures and client service-level agreements
• Provides analysis, trending and forecasting to management pertaining to staff quality performance, functional workflow, portfolio composition and functional volume
• Supports department management and staff by providing technical support for all applicable business functions
• Assumes a directive role in designing new processes and programs
• Utilizes all technical tools available and appropriate to the position to support department initiatives and implement efficiencies
• Conducts regular reporting of departmental and staffing metrics, including monthly creation of productivity model for department management
• Provides departmental audit support, especially as it relates to reporting
• Develops dashboards to serve as monitoring tools and reports for assistance in managing risk and completing research more efficiently
• Reviews departmental processes to identify areas for quality or efficiency gains, and work with staff to implement any approved process changes
• Keeps abreast of developments within the broad area of IT and look for opportunities to apply them to the company/department goals
• Provides daily, weekly, and monthly updates to management, as necessary
• Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results
• Drives internal department initiatives through project management and coordination of activities.
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Homeownership Preservation Center

• Analyzes default servicing metrics to assess operational effectiveness and identify trends, risks, and opportunities for improvement.
• Collaborates with cross-functional teams to gather data, develop reports, and present findings related to servicing metrics.
• Utilizes analytical tools and methodologies to interpret data and recommends actionable solutions to improve processes and performance outcomes.
• Monitors and tracks key performance indicators (KPIs) to provide regular updates and insights to leadership.
• Supports strategic initiatives by providing data-driven recommendations and assisting in the execution of process improvement projects.
• Stays updated on GSE scorecards, industry trends, and best practices to ensure ongoing data insights and performance optimization.
• Develops, runs, and quality controls ad-hoc reports as requested, addressing current reporting challenges and improving the quality and sufficiency of reports produced
• Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes
• Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities
• Works directly with staff on implementation of projects; facilitate and initiate staff ideas
• Develops and provides management with monthly performance outcomes
• Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery
• Build SQL Stored Procedures, Views, and Functions to facilitate effective and optimized reporting output.
• Develop and maintain data models to ensure efficient report performance and data accuracy.
• Connect, integrate, and transform data from multiple systems and sources to create cohesive datasets.

Qualifications:

• Bachelor’s Degree from an accredited university in Computer Science, Accounting, Finance, Economics or a related field or equivalent experience
• 5+ years of Mortgage Banking industry experience preferred, with a focus on collections, loss mitigation, bankruptcy and foreclosure.
• Project management/leadership and/or business analyst experience preferred
• Leadership skills with proven track record of collaboration and influencing others
• Experience working with Black Knight Financial systems (Process Management, MSP, etc. and/or familiar with other mortgage servicing systems)
• Excellent critical thinking and logical reasoning abilities
• Strong desire to learn and understand processes with ability to translate learnings into actionable tasks
• Organizational and prioritization skills
• Self-motivated
• Excellent verbal and written communication skills
• Advanced technical skills specifically in Excel, Access, SQL, and Power BI. Technical skills with SharePoint a plus
• Ability to multi-task
• Ability to work with all levels of individuals as a team player or in leadership role
• Excellent presentation and communication skills; both creation and execution
• Passionate about customer service, client relationships and success
• Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges
• Detail-oriented with the ability to accurately gather and analyze data. Proven history of solving problems and improving processes, increasing efficiency, and thinking creatively.

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Pay Range Details

$64,066.00 - $99,943.00 Annually

The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range represents the reasonable minimum and maximum salary the company expects to pay for this position.

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