Senior Associate, Production Services Application Support Analyst
Bring your ideas. Make history.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Issuer Services Engineering Production Services team. This role is located in Pune, Maharashtra - Hybrid.
In this role, you’ll make an impact in the following ways:
- Application Support, perform maintenance changes (like bug fix, SSL cert renewal etc.), and deployments.
- Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Communicate with business users in order to understand their needs and requirements.
- Produce Ad hoc Reports for users from database.
- Support Infrastructure and Interfacing applications changes.
- Work in shifts (UK/APAC) on rotational basis.
- Work on weekends and Holidays to support production releases and enterprise events.
- Provide on-call support on rotational basis.
To be successful in this role, we’re seeking the following:
- 6 to 10 years of working/hands-on experience in Java, Oracle, and PL/SQL technologies
- Experience in database/backend support with strong SQL queries knowledge
- Experience in Incident Management, Change Management, and Problem Management
- Experience in Infrastructure Support, Configuration, and Release Management
- Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log)
- Knowledge of UNIX, Shell Script, Apache/Tomcat/Websphere Application Servers
- Knowledge of Spring, IBM MQ, Rest API, and Websockets
- Experience in App Engine and Cloud platform is advantage
- Experience in Automation and Banking Domain is advantage
- Strong analytical and communication skills - both verbal and written
- Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
- Willingness to work in shifts and weekend/holidays
At BNY , our inclusive culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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