About The Job
As the Team Manager in Private Client Relations, you will manage your teams and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
Job responsibilities
PRIVATE CLIENT RELATIONS :
- Lead the participation to key international & EMEA events (HJ, HWM, Savoir Faire) delivering clienteling objectives for your store
- Lead the participation to international fashion moments ( 5 x fashion shows) for your store
- Lead the development of the store’s top clients and build action plans around them to deliver value growth
- Lead the recruitment and mapping of potential top profiles (25k+ 12MR) for your store
- Get to know clients and consequently oversee client selection for events and experiences
- Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
- Establish a relationship with external partners (private shoppers, businesses, institutions for business development purposes)
- Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
- Manage Client Gifts: order through HO, allocate them and monitor
CREATE & DRIVE A CLIENTELING MINDSET :
- Partner with the Team Manager - CRM to achieve all clientelling KPI targets and further develop Zone implemented targeted client product lists
- Partner with the Head Office Client Development Team on all Client Development and CRM trainings
- Work closely with Client Development and Events Teams to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
- Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the store wider team is properly informed of all relevant activity
TEAM DEVELOPMENT :
- Create a client centric mindset at the store level, making it an integral part of the Client Advisor & Management roles
- Set individual and team goals and objectives; proactively assess and manage performance against expectations
- Ensure a positive team spirit, keeping the team motivated to achieve business objectives
- Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
- Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
- Ensure that each member of the team also acts as a representative of the brand
- Develop and maximise use of the team to contribute toward client experience
Reference LVM26738
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