Santander Bank

Insurance Digital Distribution Manager - SCF HQ

Country: Spain

SCF HQ is looking for an Insurance Digital Distribution Manager, based in our Boadilla del Monte office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us?

Santander Consumer Finance is the largest consumer finance in Europe and America, with sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

WHAT YOU WILL BE DOING

As an Insurance Digital Distribution Manager, you will promote the insurance business development in all digital and remote/telemarketing sales channels, across all markets in SCF (Europe + Latin America), in cooperation with the local Insurance Units.

The business generates >250 M€ Gross Written Premiums per year, with 70% stemming from the digital channels (>40 non-assisted and assisted digital sales channels), and the remaining part stemming from the telemarketing sales channels (16 call centres in 10 countries, >300 telephone agents, 2M leads / year).

Your main responsibilities consist of:

• Ensuring the continuous development and growth of the business, by fostering best practice sharing across all countries
• Identifying new and innovative tools and technologies including AI based solutions, which should play a key role in the optimization of customer journeys to better inform customers and accelerate the performance
• Promoting digital insurance sales with our external partners (market-places, car manufacturers, telephone operators, …)
• Coordination of transformational projects with other areas, such as the launch of new digital sales channels, or process optimizations
• Establishing yearly budgets and objectives for the business, together with the local units
• Definition and monitoring of the main sales performance KPIs

EXPERIENCE

• Minimum 5 - 7 year proven experience with the optimization of digital sales channels, either in the financial sector or in other business sectors
• Coordination of multi-country projects and teams in several countries

EDUCATION

University degree (Economics, Engineering, …)

SKILLS & KNOWLEDGE

• Behavioural skills:
  • Interpersonal skills, including managing others by influence
  • Results-driven and decision-oriented
  • Analytical and problem-solving skills
  • Communication and presentation skills.
• Languages:
  • English - High proficiency
  • Spanish - Medium proficiency

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander