Northeast Wisconsin Technical College

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: Academic Excellence

Reports To: Supervisor, Library Instruction

LOCATION: Green Bay

STANDARD HOURS: Fall/Spring semesters 15-22 hours per week. Primarily afternoons/evenings and Saturdays. Flexibility to switch days with other library staff as needed.

PAY RANGE: $16.36 - $18.67 per hour

• Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Answer reference and library-related questions and instruct in the use of library resources. Provide computer support and instruction to internal/external patrons online, via phone, and within the library. Complete loan requests, maintain serials collections, provide support for special library projects, shelve materials and equipment, maintain physical collections, and send notices to patrons.

ESSENTIAL FUNCTIONS

• Assist students, staff, and community members with just-in-time help on computers, printers, software packages, audio-visual equipment, and internet applications through multiple channels (chat, text, phone, email, and in-person interactions within the library and CyberZone).
• Maintain the Library circulation desk to include circulating, discharging, and shelving materials and equipment, updating patron information, and providing other library services, ensuring adherence to library service standards. Open or close the library promptly at designated times.
• Assist with the communication, circulation, and maintenance of a large collection of laptops and audio-visual equipment. Take money to add to print balances. Record transactions and help determine hardware or software needs for returned devices.
• Instruct students, staff, and community members on the use of library services and resources, such as the discovery service/catalogs, electronic books, online videos, e-journals, article databases, and interlibrary loan services. Provide reference and research assistance through chat, text, phone, email and in the library.
• Add new journal issues to the library catalog and route to employees. Perform item catalog changes. Process prints and non-print library materials to prepare them for inclusion in library collections.
• Maintain order of physical resources and inventory the library collection. Discard older materials per the library’s weeding policy.
• Assist with marketing the library by composing social media posts and maintaining displays.
• Perform daily and monthly tasks as assigned.
• Communicate with technology staff and security to provide customer service and halt disruptive behavior.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Integrated Library System (ILS) circulation tasks (WorldShare preferred), advanced web searching skills, database researching skills, Chat Reference Software, Microsoft 365 (intermediate to advanced skills), and online course systems (Canvas preferred).
• Call numbers (preferably Library of Congress classification).
• Ability to teach others how to use library and college technology.

Preferred Qualifications:

• Associate’s Degree in library science, computer technician, teaching or related degree preferred.
• Minimum two years related library experience preferred.
• Customer service or teaching experience preferred.
• An equivalent combination of education and work experience may be considered.

Skills and Abilities:

• Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Values: Demonstrate behaviors and action that support the College’s values
• Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.