Goodwill of Delaware and Delaware County

Position Title: Assistant Janitorial Manager

Part Time

Location: New Castle County

Pay Rate: $18.00 per hour

POSITION PURPOSE

The Assistant Janitorial Manager is responsible for the janitorial operations within their assigned territory in New Castle County. In this role, the incumbent works directly with Janitorial Team Leads, General Cleaners and clients to ensure quality service for all contract sites within their assigned area. The Assistant Janitorial Manager serves as a member of the Management Support Team.

This is a part-time position at 25 hours per week.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Oversee daily operations of all janitorial services within the assigned area. Create work schedules and coordinate workflows for team members to ensure that the janitorial services meet the requirements of the contract.
2. Provide functional support to Janitorial Team Leads and General Cleaners to ensure efficient operations.
3. Follow safety policies and procedures to ensure safe working conditions for the area supervised.
4. Inspect work performed to ensure service quality and adherence to contract terms.
5. Ensure maximum customer satisfaction by maintaining a high degree of professionalism in the work environment.
6. Develop and maintain a high-quality working relationship with clients. Address any client issues that may arise in a timely manner.
7. Maintain organized records of assigned supplies, equipment and service contracts. Maintain janitorial equipment in a clean, safe and orderly condition and inform the Regional Janitorial Operations Manager when supplies need to be replenished.
8. Connect team members with support and resources available at Goodwill and in the community to ensure their success, with a particular focus on accommodating and empowering team members with disabilities.
9. Communicate company policies and procedures to team members within the assigned area.
10. Participate in the interview process and provide training to team members.
11. Perform janitorial duties in the event of General Cleaner team member absences or position vacancies.
12. Inform the Regional Janitorial Operations Manager about issues and/or new developments within the assigned territory.
13. Attend training sessions and team meetings, as required.
14. Perform other duties as assigned.

EDUCATION/EXPERIENCE:

At least two years’ experience in the field of janitorial services. An equivalent combination of education and experience may be considered.

SKILLS/ABILITIES:

• Knowledge of cleaning practices, equipment, and chemical safety
• Ability to execute supervisory tasks, including delegating tasks and ensuring the follow-through of assigned tasks
• Excellent customer service and interpersonal skills, and ability to interact effectively with a diverse constituent population
• Excellent communication skills to include listening skills
• Strong attention to detail
• Strong organization skills, and ability to work in a fast-paced environment
• Demonstrated ability to work independently and in a team environment
• Ability to handle challenging situations with a calm and professional demeanor
• Demonstrated problem solving skills, and ability to take the initiative and exercise good judgement at all times
• Ability to perform moderate to heavy lifting up to 30 lbs.
• Ability to stand, bend and walk for extended periods
• Ability to work flexible day and evening hours based on business needs
• Must have access to reliable transportation

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to chemicals. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling chemicals/cleaning equipment; any other PPE that can reduce the possibility of injury.

INTENT AND FUNCTION OF POSITION DESCRIPTION

Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, Inc. maintains its status as an at-will employer.