Honeywell

Job Description

Job Description- Sr. Customer Experience Supervisor

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
• Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
• People management and leadership.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages the operational and product performance per customer contracts.
• Drives program execution to meet desired performance as measured by defined customer service metrics.
• Develops and executes corrective action plans where performance in deficient.
• Leads cross functional program teams to achieve objectives for new product introduction.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Engage in effective Career Development activities like effective career coaching and counselling.
• Coach & mentor people Motivating team with excellent people touch.
• Should have working knowledge on NPS, CES, CSAT, and FCR.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Discover training needs and provide coaching.
• Recognize high performance and reward accomplishments.
• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skill.

Responsibilities

Job Description- Sr. Customer Experience Supervisor

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
• Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
• People management and leadership.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages the operational and product performance per customer contracts.
• Drives program execution to meet desired performance as measured by defined customer service metrics.
• Develops and executes corrective action plans where performance in deficient.
• Leads cross functional program teams to achieve objectives for new product introduction.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Engage in effective Career Development activities like effective career coaching and counselling.
• Coach & mentor people Motivating team with excellent people touch.
• Should have working knowledge on NPS, CES, CSAT, and FCR.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Discover training needs and provide coaching.
• Recognize high performance and reward accomplishments.
• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skill.

Qualifications

Skills Required:

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.