CTG

Description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator II.

Type: Contract

Job Title: Customer Service Coordinator II

Location: Corning, NY

Candidates must be able to commute and work onsite in Corning, NY

Pay Rate: Based on experience

Work Hours: M–F 8am–5pm

Education: Associate degree required

Description

This role will involve actively engaging with customers to deliver pre- and post-sales services, offering specialized pricing for non-standard items, and ensuring prompt handling of services and repairs as needed. Effective communication with various internal departments and external customers is essential for successful operations in this position. The individual will serve as the organization's representative, leveraging expertise to address complex technical challenges.

Requirements

• Responsible for conducting customer intakes on the plant’s delivery, service, and communication. Reviews and analyzes the feedback to identify customer needs and implement strategies for service improvement
• Facilitates and escalates feedback between customers and the members of the appropriate groups (manufacturing, supply chain, quality, etc.)
• Acts as liaison between customers and manufacturing, sales, field service, order processing, and accounting to resolve production, delivery, and billing inquiries
• Interacts daily with all other functions of the company, such as accounting/credit, quality control, manufacturing, shipping, account managers, and product managers
• Accurately enters and maintains work orders and sample requests. Reviews all orders for proper customer information, product, price, quantity, payment terms, and delivery information
• Proactively initiates actions and resolves any questionable areas
• Ensures alignment of customer requirements and product attributes
• Promotes the company and the CMS Plant in a positive manner and leads by example, effectively and professionally conveying information internally and externally
• Negotiates expedited manufacturing and deliveries with production planners, logistics, and operations to meet customer needs
• Handles customer accommodations independently by using good judgment in consultation with Supervisor as needed

Required Qualifications

Education

• Associate degree required with 2+ years of customer service-related experience

Qualifications

• Customer service experience in a similar environment
• Strong organizational and process skills including the ability to prioritize and multi-task
• Demonstrated ability to develop relationships with customers (internal and/or external)
• Ability to negotiate and resolve issues across multiple functions
• Excellent verbal, non-verbal, and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Project, etc.)

Desired Skills

• Experience reading and interpreting engineering drawings and technical documentation
• Experience in manufacturing and/or Engineered to Order environment

Soft Skills

• Ability to work independently or in a team environment
• Strong interpersonal skills
• Positive, enthusiastic, and high-energy
• Effective problem solver and detail oriented

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations to Nicole.Shaw@ctg.com.

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.