Apex Systems

Job#: 2073946

Job Description:

Formal Job Description:

Job Summary: We are seeking a detail-oriented and proactive Digital Product Owner to support our Spectrum Business for enterprise Experience and Operations team by coordinating and facilitating communications regarding roadmap items, supporting metrics, and reporting on the impact of our roadmap, ensuring ongoing development timelines are understood and achieved, and executing ad hoc research requests. The ideal candidate will ensure that business requirements align with our roadmap strategy and help drive the successful execution of our projects. This role requires familiarity with agile development processes and would benefit greatly from knowledge of Call Center operations plus Conversational IVR and AI capabilities.

1. Business Requirements Alignment

• Ensure that business requirements align with the overall roadmap strategy.
• Collaborate with business units to gather and validate requirements.
• Translate business needs into actionable items that can be incorporated into the roadmap.
• Ensure all roadmap items have supporting chalk pages with complete documentation and decision-making archives.

2. Facilitation and Documentation

• Facilitate discovery processes to identify and document requirements.
• Ensure development dependencies are understood and communicated.
• Ensure all requests are documented in Jira with the required information.
• Maintain thorough and organized archives of all relevant documentation and decisions.

3. Metrics and Reporting

• Develop and maintain metrics to measure the impact of the roadmap.
• Create comprehensive reports to track progress and identify areas for improvement.
• Present data-driven insights to key stakeholders to support strategic decision-making.

6. Ad Hoc Product & Operations Research

• Conduct thorough and timely production related research to support various operational needs.
• Analyze and summarize findings to provide actionable insights to the operations team.
• Collaborate with stakeholders to understand research requirements and deliver precise information.

7. Agile Development and Technical Expertise

• Demonstrate familiarity with agile development processes.
• Apply knowledge of Call Center Technologies and/or Conversational IVR and AI capabilities.

Qualifications

• Bachelor’s degree in business, Operations, Project Management, related field, or equivalent experience.
• Proven experience in a similar role, preferably in a Communications/Telecom industry.
• Exceptional attention to detail and a proactive approach to problem-solving.
• Strong research and analytical skills, with the ability to synthesize complex information.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools and software.
• Experience with Jira or similar project management tools.
• Proficiency in MS Office apps, Visio, Lucid, Tableau.

Desired Skills

• Experience with data analysis and reporting.
• Experience with product roadmap planning and strategy.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Call Center operations knowledge.
• Knowledge of Conversational IVR and AI capabilities and related call handling strategies.
• Knowledge of JIRA, Tableau, Visio, Lucid, Microstrategy, Confluence/Chalk.
• Experience with back-end system integration and APIs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Pay Range:

$65 - $75 per hour