PacificSource Health Plans

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Program Manager will serve as the subject matter expert to lead the enterprise effort to establish and manage an operational model the company’s strategic pillar, Meaningfully Local, within various regional service areas. This role is crucial in ensuring that PacificSource develops internal capabilities and business processes to support Meaningfully Local, which involves knowing and understanding the company’s communities, fostering deep relationships to help members, and building a high level of trust with members and key audiences. The Program Manager will work across operational units within the organization to coordinate and advance key strategies that support Meaningfully Local annual goals.

Essential Responsibilities:

• Provide program management support for the Meaningfully Local operational model.
• Establishing an enterprise-wide annual work plan and milestones for implementing the Meaningfully Local goals and maturing our capabilities year over year. Monitor and report on the work plan and progress to leadership.
• Collaborate with teams across the organization to coordinate related bodies of work within the organization that impact Meaningfully Local goals.
• Establish program management tools such as templates and reporting tools for state and local market leaders who are accountable for leading Meaningfully Local work within regional markets.
• Establish annual planning processes and integrate Meaningfully Local into other existing annual business planning processes such as line of business, information technology, and budgeting processes.
• Stay connected to program managers of other related bodies of work to ensure Meaningfully Local meets business needs and complements related efforts in member experience and member care management.
• Track progress and risks for program milestones; report status to leadership and internal stakeholders on a regular basis.
• Identify and investigate company opportunities that erode trust in the communities served by PacificSource. Identify operational or other issues internally that are impacting trust and make recommendations to leadership for opportunities for improvement.
• Identify opportunities to strengthen relationships with providers, community partners and other key audiences. Recommend strategies to enhance trust with those audiences and the communities served by PacificSource.
• Become the internal expert on strategies and tactics for an organization to earn and maintain customer trust. Establish best practices for regional markets to consider for building trust, including identifying promising practices that should be scaled up and new or emerging activities to be tested. Maintain continual research and learning on emerging and best practices.
• Support change management activities to help staff understand the goals of Meaningfully Local and incorporate the enterprise strategy into their planning and work.
• Provide advice and counsel to regional market leaders on strategies and activities to improve local trust scores.
• Engage with key stakeholders across the organization to ensure alignment and support for Meaningfully Local initiatives.
• Develop and deliver training programs to enhance the skills and knowledge of staff in relation to Meaningfully Local goals.

Supporting Responsibilities:

• Identify opportunities for continuous improvement in the implementation and execution of Meaningfully Local strategies.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of five (5) years of program or project management experience managing multiple projects. Experience in health-related fields preferred.

Education, Certificates, Licenses: Bachelor’s degree required. Advanced degree and/or Project Management Certification (PMP) strongly preferred.

Knowledge: Experience in developing and managing work plans, timelines, and budgets. Strong verbal and written communication skills for clearly conveying complex ideas. Ability to assess program performance and identify opportunities for improvement. Experience influencing and leading without direct authority. Strategic and creative problem-solving skills. Experience in supporting change initiatives and helping teams adapt. Experience in community engagement, relationship management, or trust-building initiatives. Knowledge of strategies and best practices for building trust within diverse communities, especially in healthcare. Understanding of healthcare systems and ability to navigate and influence within those systems. Ability to develop metrics, analyze data, and provide actionable insights. Ability to develop and execute strategic plans, including annual market work plans and best practice guides.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.