Connection

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from NC area. This is a direct hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.

Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.

Responsibilities

Key Responsibilities:

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.
• Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.
• Assist with system maintenance, upgrades, and enhancements to improve operational workflows.
• Collaborate with internal teams to optimize and customize application functionalities based on business needs.
• Contribute to process improvements and support the scalability of IT systems in a growing organization.

Min

USD $80,000.00/Yr.

Max

USD $90,000.00/Yr.

Qualifications

Qualifications:

• Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.
• Salesforce experience is a plus but not required.
• Background in IT support, application administration, or helpdesk troubleshooting.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Ability to thrive in a small but growing IT team, with opportunities for career advancement.

This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!