Delaware North

The opportunity

Delaware North is hiring a full-time Technical Business Analyst to join our team in Buffalo, New York. As a Technical Business Analyst, you will be responsible for bridging the gap between business needs and technical execution by gathering, analyzing, and documenting requirements and translating them into actionable work instructions for developers. If you are seeking a role that provides career growth and a supportive work environment, apply to join our team!

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 - $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Act as a liaison between business stakeholders and the ServiceNow platform team, translating business and user requirements into clear, actionable work instructions and platform functionality
• Collaborate with developers to ensure accurate understanding of requirements, address questions, and align solutions with stakeholder expectations
• Support testing and validation efforts, including user acceptance testing, to ensure ServiceNow solutions meet quality standards and business needs
• Contribute to user experience and interface improvements, providing input to enhance usability and drive user adoption
• Assist with organizational change management by supporting stakeholder communication, training documentation, and adoption planning for new ServiceNow features

More about you

• Bachelor’s degree in business administration, computer science, engineering, or related field or equivalent experience
• ServiceNow certification a plus
• Enterprise experience and perspective to drive platform adoption.
• Minimum of 3 years of demonstrated experience as a Technical Business Analyst, with a strong focus on service management, ITSM, or related technical domains
• Strong understanding of service management principles, processes, and technologies, including ServiceNow or similar platforms
• Background in UX/UI design or user-centered design thinking

Shift details

Monday to Friday

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.