At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

To provide application first level, onsite or remote support on expertise to all Roche installed instruments, maintaining the established alignment and standardization.

Participate in project implementation through the active collaboration with Business Managers and Service Supervisors during project development, planning and execution.

Who You Are:

You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies and where a job title is not considered the final definition of who you are, but the starting point.

To be successful in this position, you will be an experienced Application Specialist.

You will also be able to demonstrate the following:

• University degree in Healthcare or Science areas. Graduate in Biological Chemistry
• Exhibited ability to diagnose applications and operational issues on analytical systems and to successfully resolve issues in a timely manner
• Proven experience in the use of Roche IVD products and analyzers (more than 1 year)
• Experience on providing service support to customers in the healthcare industry
• Intermediate in English
• Outstanding communication, sales and cooperation skills
• Your brand will be one of authenticity, integrity and passion for Customer success
• High computer literacy and technical ability

Key Responsabilities:

• Provide Service Support of his/her area of specialty in order to achieve successful project’s implementations aligned with

the Global System Support Standards and the Customer Support Guidelines.

• Interacts with other support areas to guarantee local successful projects ́ execution
• Responsible of the complete designated project ́s implementation, providing Applications Support, local assistance and

developing all the necessary related actions for a successful implementation

• Provides users trainings
• Weekly planning, account presentation on time according to the standards stablished by year
• Rexis documentation on time of all cases under his/her responsibility regarding Onsite Customer support and Trainings.
• Escalate unresolved problems/cases to 2nd level support (CEAC) and delivering all the required information
• Training customers in the correct handling of reagents and consumables and advises in the inventory management.
• Contributes with the good management of country expenses according to established targets
• Implement action plan for SBN or QN related to mandatory or recommended actions
• Provides support to other sales and applications representatives
• Responsible for advising customers regarding quality control topics and instrument validation.
• Implements and leads local application projects to improve customers experience and platform/products management

What we offer

In return, Roche offers a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

The position must be based in Occidente of Guatemala

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.