Harvard University

Position Description

• Serve as internal expert on HRI audiovisual systems and tools
• Oversee and operate multi-media equipment including video, audio, lighting, computer presentation, projection, digital signage, videoconferencing systems, and livestream devices (20%)
  • Setup and test all technology components prior to an event. Quickly identify and correct technical issues prior to the start of an event.
  • Provide dedicated support as required for high profile events; active monitoring of audio levels, projection quality, and lighting to ensure optimal experience for local and remote audiences.
  • Provide “in the moment” technical adjustments for issues encountered during live events using clear technical methodologies while causing minimal impact.
  • Work directly with departments to evaluate their audio-visual equipment needs – review event request supports to ensure fulfillment, make recommendations for alternate services and develop technology flow diagrams.
• Ensure all AV Services staff and key HRI departmental leads are well situated with any room technology prior to any respective events and presentations (10%)
• Load in, operate, and load out equipment for events for internal and external customers as needed (15%)
• Identify innovative technology solutions and make recommendations for equipment purchases, system design, and client utilization (10%)
• Maintain an accurate inventory of all audio-visual hardware and provide recommendations for hardware refresh cycles; maintains necessary documentation for accountability of loaner and ad-hoc hardware set-ups (5%)
• Develop training materials and conduct in-person training to Radcliffe faculty/staff/external vendors related to A/V system operations (10%)
• Work with Communications staff to facilitate live and non-live-event related video production (20%)
• Interface with live events vendor for large-scale production events (10%)
• Perform other duties as assigned.

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Basic Qualifications

• At least 5 years' relevant experience

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Additional Qualifications and Skills

• Bachelor’s degree
• Project management skills
• Live-event video production experience
• Strong aptitude to quickly learn and institutionalize business, technical, and process knowledge; interest and ability to assess and improve work processes
• AV installation experience
• Crestron Programming experience
• Preferred experience in computer and network troubleshooting, including diagnosing connectivity issues, supporting audiovisual (AV) systems, and resolving issues with user devices connected to these systems.
• Ability to read complex construction and design drawings
• Customer service experience in a fast-paced, academic environment where quality delivery and relationship building are valued.
• Effective interpersonal skills including written and verbal communications.
• Proven ability to organize/coordinate workload independently among constant deadlines and shifting priorities.
• Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision

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Working Conditions

• Frequent movement between campus buildings will be required to provide support to our community.
• Support outside of regularly scheduled hours, including weekends, will occasionally be required
• Must be accessible during business hours, and occasionally off-hours

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Additional Information

Please note that cover letters are required for every application for a position at the Radcliffe Institute.

Interviews:

We will be conducting interviews virtually and in-person for selected candidates. We appreciate your understanding and flexibility with our interview process.

Flex Work Note:

This position will support some remote work where business and team needs allow. Based on current needs, we expect the incumbent will be required to work from our Cambridge campus location on event days. Applicants are encouraged to discuss hybrid work possibilities. HRI may adjust work location from in-person to hybrid or fully remote as necessary or appropriate.

Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). *Note: Harvard employees working in California must be in exempt role.

About the Harvard Radcliffe Institute:

The Harvard Radcliffe Institute is dedicated to creating and sharing transformative ideas across the arts, humanities, sciences, and social sciences. The Fellowship Program annually supports the work of 50 leading artists and scholars. Academic Ventures fosters collaborative research projects and sponsors lectures and conferences that engage scholars with the public. The Schlesinger Library documents the lives of American women of the past and present for the future, furthering the Institute’s commitment to women, gender, and society.

We are committed to achieving our goals through the efforts of a highly skilled, diverse workforce.¿ With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, the Radcliffe Institute for Advanced Study at Harvard University may be exactly the employer you have been looking for.

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EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.,

Commitment to Equity, Inclusion, and Belonging

Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.