We are seeking a Hong Kong based Application Support Analyst to join our Equity Investment Management Technology in Global Technology & Operations.
Team/Group Description
The Equity Investment Management Technology (“EIMT”) team creates and maintains software to support the research, portfolio management, and trading activities for AB’s institutional and private client business lines. The successful candidate will join the EIMT – Application Support Team. The support team is responsible for troubleshooting issues related to applications that are utilized by our traders, portfolio managers and back-office teams.
Role Description
The Application Support Analyst is a key role for our firm providing front-office production support to Equity Trading and Portfolio Management business users, reporting to the Head of Application Support in EIMT. This role is vital for supporting the global investment management process across Equity, Multi-Asset, Fixed Income, and FX systems.
As part of a global support team operating under a 'follow-the-sun' model, the workday begins in the APAC region, transitions through Europe, and concludes in the Americas. Our application support analysts in each region focus on resolving production issues during their respective hours. Due to overlapping time zones, team members are also expected to assist users in other regions as needed.
Applications and business or enterprise functions the role supports
The EIMT department builds and maintains a variety of software applications and tools that facilitate the investment process across SBUs. This includes research and portfolio implementation applications, order management systems (OMS), and execution management systems (EMS). The applications range from bespoke software to vendor-provided tools. Products that we support include cash and swap equities, futures, options, FX, rate swaps, swaptions, OTC options, var swaps, and mutual funds. The processes and tools we support are critical to day-to-day operations and AB’s commitment to deliver positive client-outcomes.
Key job responsibilities
The successful candidate’s primary focus will be managing the production environment for the trading applications we support. The specific tasks include, but not limited to:
What makes this role unique or interesting
Our global applications support team consists of both senior and junior members who collaborate effectively. The team is friendly and eager to share their knowledge with one another. Unlike any other team, we engage with business users across all asset classes that utilize our applications. This exposure enables us to communicate with business users, as well as development and business analysts, for every application we support. As a result, you'll have the opportunity to enhance your technical expertise while also improving your financial and business acumen.
Professional development value of this role
The successful candidate will have the opportunity to gain comprehensive insight into the operations of an asset management firm, from the inception of a portfolio manager's idea to the trading lifecycle of an order, culminating in its integration into our portfolios. This role also offers the chance to expand your technical expertise and identify opportunities to improve existing workflows. We are committed to continuously enhancing our day-to-day operations and actively encourage innovative thinking and 'outside-the-box' solutions.
Job Qualifications
We are seeking a candidate who thrives in a team environment, possesses exceptional communication skills, and demonstrates the confidence to effectively manage challenging situations.
Qualifications, Experience, Education
Skills
Hong Kong
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