Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.
As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Key job responsibilities
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety, quality, productivity, and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
BASIC QUALIFICATIONS
A completed Bachelor’s Degree from an accredited university
Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
Experience with performance metrics, process improvement, and Lean methodologies
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Interest in long-term career development through assignments in multiple buildings across the nation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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