UKG

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the role

As a Sr Business Data Analyst, you will play a pivotal role in managing the capacity within our Professional Services team to ensure efficient delivery of our products. You will work closely with our sales and operations teams to align capacity with demand and optimize resource utilization.

U Krewers are expected to work on a hybrid mode - 3 days per week in the office at minimum.

Responsibilities

Strategy and Development:

• Contribute to the development and implementation of a comprehensive capacity planning vision and strategy, including policies, processes, and procedures to enhance operational performance.

General and Task Management:

• Take ownership of capacity planning and resource management within the One View platform.
• Lead capacity planning activities to meet operational requirements effectively.
• Continuously refine plans to anticipate and meet evolving customer needs.
• Evaluate current capacity, develop operational plans, and forecast future demand.
• Implement and maintain tools and processes for effective capacity planning and performance monitoring.
• Analyze data and trends to identify and address operational issues and opportunities for improvement.
• Drive initiatives to optimize capacity utilization and maximize return on investment.

Relationship Management:

• Collaborate with internal stakeholders to gather accurate information for capacity planning.
• Work closely with presales teams to understand and anticipate future demands.
• Regularly communicate plans and forecasts to internal stakeholders and adjust as needed to optimize resource allocation.
• Participate in meetings to address issues and risks related to capacity and demand.
• Coordinate cross-functional activities to reconcile variances from original plans and ensure alignment with forecast projections.
• Provide internal stakeholders with access to relevant data, statistical analysis, and performance metrics.

Skills and Attributes:

• Strong communication skills, capable of conveying complex concepts effectively.
• Excellent interpersonal skills, with the ability to build and maintain relationships both internally and externally.
• Advanced analytical and problem-solving abilities.
• Keen attention to detail.
• Proficient in numeracy, statistics, and reporting, with the ability to analyze and interpret data and trends.
• Results-oriented and organized, with a proven ability to meet deadlines and motivate others.
• Ability to work independently on daily tasks with a moderate level of guidance and direction.
• Proficiency in Microsoft Excel or similar data analysis tools.

Required Qualifications

Education:

1. Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Mathematics, Statistics, or a related field.

Experience:

1. Experience in capacity planning, resource planning, or operations management within a relevant industry.

2. Proven track record of successfully leading capacity planning initiatives and optimizing resource utilization.

3. Experience in analyzing data, interpreting trends, and developing actionable insights to support capacity planning decisions.

4. Experience working collaboratively with cross-functional teams, including sales, operations, and finance, to align capacity with demand.

5. Demonstrated ability to communicate complex concepts effectively to stakeholders at all levels of the organization.

6. Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Benefits

• 25 to 28 days of annual leave
• Medical coverage provided by Bulstrad for you and your dependents
• Life, AD&D, Disability & critical illness coverage provided by DZI
• Meal vouchers provided by Edenred – 150 BGN per month
• Employee Assistance Programs available 24/7
• Global Tuition Reimbursement program – up to 7,125 BGN per year
• Fertility support – up to 13,600 BGN per year
• Adoption assistance
• UKG scholarship program
• Business travel insurance
• U choose program – 475 BGN every quarter to be spent on eligible items

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com