University of Arkansas

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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Temporary (Fixed Term)

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas Community College at Morrilton

The University of Arkansas Community College at Morrilton (UACCM) is a proud member of the University of Arkansas System. The University of Arkansas System is comprised of land-grant research institutions, a teaching hospital, five community colleges, two schools of law, a presidential school, a residential math and science high school, and an online university, as well as divisions of agriculture, archaeology and criminal justice. These entities exhibit unmatched economic and social impact across the state by providing numerous academic and professional opportunities. Below you will find the details for the position currently available at UACCM including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please submit a request via Email to: UACCMHRDept@uaccm.edu or by phone at (501) 208-5309 or (501) 977-2016. Applicants are required to submit a separate request for each position in which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at UACCMHRDept@uaccm.edu or by phone at (501) 208-5309 or (501) 977-2016.

Department:

Information Technology

Department's Website:

Summary of Job Duties:

The Help Center Technician works under the direction of the Director of Information Technology. All duties are performed in cooperation with all areas of the College and in accordance with the plans and policies of the College. Hours will vary and will be determined by the needs of the College each semester.

JOB DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Works through problem solving/trouble shooting process with customers when applicable

Setting up new network hardware and software

Diagnosing and resolving network issues

Regularly checking network connections, cabling, and devices to e3nsure they are functioning correctly

Implementing and maintaining security measures, such as antivirus software

Documenting network configurations, layouts, and troubleshooting procedures

Performs and assists with IT related tasks as assigned

Perform other duties as assigned

Qualifications:

MINIMUM QUAILIFICATIONS:

• Enrollment in an associate's degree program or equivalent in a relevant field
• Certifications such as CompTIA A+ and CompTIA Network+ a plus

PREFERRED QUALIFICATIONS:

• Prior experience in an IT

APPLICATION REQUIREMENTS:

• Cover Letter
• Resume’
• List of three professional references
• Copies of college transcripts, related licensure, certifications

Additional Information:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possesses adequate IT related knowledge to diagnose and resolve basic computer/technical issues
• Skilled at organizing work and managing time effectively to best serve the customer and IT department
• Able to maintain a professional demeanor at all times and provide excellent customer service to a diverse customer base
• Able to communicate effectively both orally and in writing
• Able to ask educated questions and effectively listen to best assist customer

All employees at UACCM must have a commitment to work cooperatively with all campus personnel to fulfill the Mission of UACCM, and have the ability to deliver quality customer services.

Salary Information:

$11/hr

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Shelby Beck

HR Analyst

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

The University of Arkansas Community College at Morrilton (UACCM) is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check, sex offender registry check, and drug screen. For certain positions, there may also be a financial (credit) background check and/or a Motor Vehicle Registry (MVR) check. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

No

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