Customer Engagement Manager - Chinese Speaker

AppsFlyer

Company Type
Workhours

Are you ready to help customers get onboarded with AppsFlyer? Are you ready to bring your brilliant ideas to help build out our automated onboarding process?  Then you just might be the right candidate for our Customer Engagement Manager position. This is an opportunity to reach AppsFlyer’s customers at scale.  In this role, you will help customers overcome onboarding challenges, communicate best practices, and influence workflow processes to maximize customer success.  Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback in order to improve documentation and video tutorials. Ultimately, you’re there to ensure that our customers complete the onboarding process and identify the benefits of AppsFlyer.

Responsibilities
  • Provide onboarding support to customers on all levels: technical, business and product
  • Building automation processes from scratch
  • Ability to identify customers with growth potential
  • Educate new customers with marketing materials and product documentation
  • Provide customers feedback internally
  • Provide customers training and webinars
  • Introduce new features

Minimum Qualifications
  • Chinese – Native language and strong business level spoken and written English
  • Product management sense/familiarity
  • Web marketing and digital advertising experience
  • Mobile (iOS, Android) advertising experience
  • Email marketing experience
  • Some technical background

Preferred Qualifications

  • Being introduced by an AppsFlyer team member

AppsFlyer is only successful if our clients are. We believe in the personal touch. That’s why our highly trained team of customer success managers works closely with clients to understand their needs and help them be successful. They spring into action from the start and see the client through every stage: ensuring a smooth onboarding process, teaching best practices and making sure implementations are done correctly.

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Confirmed 6 hours ago. Posted 30+ days ago.

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