JPMorgan Chase & Co.

Job Description

Join our Fraud Client Experience Team and be at the forefront of fraud prevention. Bring your expertise to manage high-value transactions and protect our clients. Unlock your potential in a dynamic environment where your skills will make a significant impact.

As a Payment Lifecycle Associate I within the Commercial Banking Team, you will work on high-value and high-risk transactions and handle escalations related to fraud prevention initiatives. You will engage with clients and internal partners to ensure payment security and educate them on best practices. Your role is crucial in reducing client fraud and enhancing the client experience.

Job Responsibilities:

• Participate in projects, escalated requests, or enhancements related to Commercial Banking systems and processes.
• Train new hires, monitor calls, and communicate with clients and internal partners to provide updates through claim resolution.
• Review potentially fraudulent payments and engage clients to ensure due diligence.
• Address lookalike domain alerts and investigate fraudulently negotiated items. Query data and analyze client transactions to identify higher-risk transactions.
• Make outbound calls to validate payments and lookalike domains. Handle inbound calls for Wire/ACH held payment confirmations.
• Educate clients on payment validation best practices and lookalike domains. Authenticate, validate, and process Check Fraud and ACH/WIRE claims.
• Engage internal partners for escalation and prioritize tasks to meet service levels. Build trusting relationships with internal partners and clients.
• Escalate confirmed fraud payments and follow procedures to secure client profiles.
• Document interactions accurately and timely.
• Support the development of new hires and maintain policies, procedures, and training materials.
• Partner with leadership and business partners to resolve client issues. Perform open-source research and identify transaction patterns/trends.

Required Qualifications, Capabilities, and Skills:

• Experience in an Associate Level role for 3 years.
• Effective leadership skills with the ability to motivate and develop a team.
• Excellent communication skills, both written and verbal.
• Relevant experience in stakeholder management and client focus.
• Strong working knowledge of Investigations/Fraud Investigations.
• Knowledge of Wires, ACH, SWIFT, and international payment practices.
• Highly organized with the ability to manage competing priorities.
• Professional presence with adaptability to evolving needs.
• Ability to work independently and escalate complex issues.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing a team for more than 3 years.
• Advanced knowledge of fraud prevention strategies and tools.
• Proven track record in enhancing client experience through effective communication.
• Ability to identify and implement process improvements.

Shift Schedule: Flexibility to support work schedule adjustments; shifts between 8:00 AM – 8:30 PM ET, weekends off

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.