People in Need

Head of Systems and Operations for DRC

Location: Bukavu (DRC)

Starting date: ASAP (between July and September 2025)

Duration: 12 months with a possibility of extension

Line manager: Country Director

About DRC Country Programmes of People in Need:

People in Need (PIN) (www.peopleinneed.cz/en) is an international, non-profit organization providing humanitarian and development assistance around the In DR Congo, we work with local communities and partners to combat malnutrition, improve access to essential needs, safe drinking water, quality healthcare, and promote hygiene. Our efforts also include climate resilience activities, agriculture, and food security.

About the role:

The Head of Systems & Operations (HoSO) is a member of the Country Management Team and shares responsibility for the effective and efficient delivery of the DRC Country Programme of People in Need.

Specifically, the role of the Head of Systems & Operations is to manage and improve the support systems required to achieve this objective comprising of Finance, Procurement, Logistics and HR.

In performing this role, the Head of Systems & Operations will ensure an enabling environment for the implementation of the Country Programme, while maintaining operations and systems that meet the accountability requirements of People in Need and its donors, auditors, and legislation. HoSO also directly leads the process of development and staff capacity building across the departments in terms of the systems and operations. HoSO reports to the Country Director and is a line manager to the Head of Finance/Finance Coordinator and Logistics, Procurement and HR Coordinators along with whom he/she ensures efficient and functional structures of respective departments.

Main Areas of Responsibilities:

• Strategic leadership;
• Quality and risk management;
• Ensuring external (donors, auditors, legislation) and internal compliance (PIN systems, policies and procedures);
• Overall oversight and connecting the Management of Departments of Finance, Logistics, Procurement and HR and addressing the gaps and needs;
• Ensuring efficient and functional Country Programme Operational setup;
• Ensuring efficient capacity development of staff as well as PIN partners.

Main requirement:

• University graduate;
• Education in finance, business, accounting, procurement, logistics, or similar study programmes;
• Previous experience in a similar position in international context is required, Experience in finance is strongly preferred;
• Communicative level of English (minimum of active B2);
• Knowledge of French or a strong motivation to learn quickly;
• Ability to coordinate and communicate clearly with different groups of people; and to respect different cultural backgrounds;
• Ability to work independently and effectively;
• Ability to deal with complex compliance agenda;
• Analytical skills and systematic approach;
• Responsibility, ownership, proactive approach, flexibility;
• Strong training/coaching skills;
• Keen eye for details and passion for working with numbers;
• Advanced Excel skills;
• Experience with project management is welcome;
• Knowledge of SAP, MS Dynamics Nav, or other ERP is an advantage.

PIN Offers:

• Working environment in a well-established middle-sized and continuously growing humanitarian organization in a challenging context;
• Salary and benefits according to PIN salary scale and HR policies; expected salary 2,900-3,200 EUR super gross (based on experience), monthly subsistence allowance of 1,675 EUR
• Accommodation in the Guesthouse;
• 25 days of holiday per year;
• Travel health insurance (covers health care incl. the repatriation);
• Reimbursement of travel expenses with travel to the country of residence once every 6 months of work;
• Reimbursement of costs of visas and vaccinations; assistance with the visa application procedure;
• Reimbursement of the medical check-up before and after the deployment;
• Free 24/7 medical helpdesk and psychological consultation available online;
• Free access to internal e-learning sites, global PIN’s Induction Training, PIN Learning Hub, and individually tailored capacity-building opportunities, incl. HEAT training (when relevant).

How to apply:

If you are interested in this position, send us your CV and short cover letter via our application form.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.

People in Need is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need involves. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need code of conduct and key policies (available at: https://www.peopleinneed.net/key-policies-4142gp). People in Need Staff will undertake the appropriate level of training.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.

We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.