Job Description Summary

The On Wing Support Customer Order & Fulfillment coordinator, based in Shanghai, will be involved in the coordination of all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aerospace facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.

Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services, operations of CAAC-P145 Repair Station and preferably hold an CAAC P66 Aircraft Maintenance Personnel license.

Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Role Overview

The On Wing Support Customer Order & Fulfillment coordinator, based in Shanghai, will be involved in the coordination of all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aerospace facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.

Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services, operations of CAAC-P145 Repair Station and hold a CAAC Aircraft Maintenance Personnel license.

The Ideal Candidate

The On Wing Support Customer Order & Fulfillment Coordinator works in the Planning functional area and has involvement in work order creation, job quotation, and job execution through to final invoicing. GE On Wing Support is a 24 / 7 / 365 operation. Applicants must be willing and able to support calls during off-hours when emergency situations arise.

In addition, the Customer Order & Fulfillment Coordinator will:

• In coordination with other Planning Team members, inputs appropriate data into site ERP to initiate shop or field jobs (i.e, work order creation in SAP).
• Understand compliance requirements relative to new Customer set up. Utilize existing processes and procedures to set up new Customers & Contracts in SAP (Know Your Customer process).
• Support commercial team in quoting and managing of work scopes, parts, and logistics.
• Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
• Coordinate with engineering team to ensure timely workscoping of both shop and field jobs.
• Deliver “all-hands on deck” support for AOGs (Aircraft On Ground) as they arise including weekend/off shift hours.
• Coordinate access to Customer site(s). Manage Customer badging and required accesses to Customer and/or airport properties, validate visas, entry requirements.
• Comply with Safety requirements, complete training per schedule, participate in investigations and read-across as requested, promptly identify safety issues, work with team to pursue solutions, and escalate issues to proper site leadership.
• Participate in assessments, read across and PFMEAs to identify and understand sources of defects. Promptly identify and escalate risks to leadership and work with team on solutions. Comply with policy and procedure.
• Participate in LEAN events and apply learnings to daily activity. Apply and improve upon standard work in area of responsibility. Identify sources of waste and Customer dissatisfaction, escalate to leadership team and work among the team to find solutions.

Required Qualifications

• Education: bachelor degree
• Minimum of 3 years of experience within Aerospace or Manufacturing/Supply Chain
• Availability to work flexible shift patterns as required, including nights, weekends and holidays
• Ability and willingness to support calls during off-hours when emergency situations arise

Preferred Qualifications

• Approaches work with a “can-do” attitude and a sense of commitment to both the team and customer objectives
• Possess a desire to learn and grow with technology advancements and new engine models
• Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
• Understands appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
• Understands MRP/ERP such as Oasis(SAP) or similar.
• Demonstrated quality, compliance, EHS and customer satisfaction skills

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes