ICBA

The Independent Community Bankers of America (ICBA)’s guiding mission is to create and promote environments where community banks flourish. We are:

• Dedicated advocates providing community bankers, policymakers and the public with authoritative insights and resources to support and strengthen community banking.
• Knowledgeable, applying our expertise to offer personalized service that addresses the distinct challenges and opportunities facing community banks.
• Community-centered, driving meaningful change that strengthens community banks and the communities they serve. We turn commitment into action and deliver real results.

ICBA’s workplace culture is built on our core values:

• Caring -We support and prioritize your well-being and professional growth.
• Connected - We foster strong relationships that create meaningful impact.
• Collaboration – We are team-oriented and results driven where diverse perspectives are valued, and innovative ideas are encouraged to achieve our common goals.

Summary

The Executive Vice President (EVP), Member Relations leads and inspires the member relations team while overseeing new member acquisition, membership renewals, membership engagement, and member services.

Duties & Responsibilities

• Work with the Senior Executive Vice President, Member Engagement to develop a membership strategy to attract, retain, and engage with community banks that align with ICBA organizational goals and strategic priorities.
• Establish strategic relationships and collaborations with ICBA internal departments to create engagement strategies that support business growth and member engagement.
• Create and implement operational best practices including identifying areas for improvement, aligning team member’s goals to department goals and metrics, and continuously monitoring and adapting practices based on performance data.
• Manage the operational aspects of the members relations department including the annual budget, compensation plans, performance management, hiring, and staff development and retention.
• Provide leadership to member relations team through effective communication of vision and active coaching and by offering proactive support and guidance, fostering a team culture of growth and excellence, and resource sharing of best practices.
• Gather, analyze, and translate member feedback into actionable insights that inform member solutions, enhance member satisfaction, operational improvements, and resource allocation.
• Track and distribute monthly, quarterly, and annual new member engagement and membership renewal updates and forecasts.
• Develop and leverage data analytics to effectively understand, assess, and predict member behavior and industry changes.
• Maintain competitive industry knowledge to create and adjust new member sales and engagement strategies, helping ICBA navigate shifts in the member landscape.

Qualifications

• Solid understanding of community banking industry/financial services, regulatory requirements and issues
• Minimum 12 years of management experience within the financial services industry
• At least 5 years of experience managing a nationwide/regionally dispersed direct sales team.
• Experience working within an Association or membership driven organization, building relationships, and selling memberships is preferred.
• Experience and success in recruiting and retaining high performance sales and relationship management personnel.
• Ability to build positive working relationships, both internally and externally.
• Proven business analysis and judgment with the ability to proactively manage business and P&L to meet objectives.
• Ability to use data and analytics to enhance the performance of the team.
• Skilled at developing and implementing strategy, project management, and problem solving.
• Excellent interpersonal skills, strong relationship building skills, and strong written and oral presentation skills.
• Business related computer skills including Microsoft Office Suite, Zoom, NetForum, and Power BI are a plus.

Compensation and Benefits

ICBA offers competitive compensation and benefits and is conveniently located in the nation’s capital. The target annual salary range for this role is $200,000- $255,000 plus bonus/commission based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity.

Equal Employment Opportunity

ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Join ICBA and further your career while making a lasting impact!