Randox

Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce. Our staff are at the heart of everything we do and achieve. We have career opportunities for Technical Support Scientists to join our Technical Customer Support team.

What does the Technical Support team do?

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location: Boston area, candidates within the wider East Coast area will be considered. Please note that while you don’t have a physical office to attend, this role will involve supporting both local and global customer base, and as such, regular/international travel will be required.

Contract Offered: Full-time, Permanent.

Working Hours / Shifts: 40 hours per week, Monday to Friday from 8:30am to 5:00pm.

What does the Technical Support Specialist role involve?

• This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:
• Providing technical and applications support for all Randox reagent and quality control materials
• Handling and troubleshooting of technical customer queries from local and international locations.
• Providing support for Randox sales staff.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.

Who can apply?

Essential criteria:

• A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.
• Excellent organisation skills.
• Excellent communication skills, both written and verbal.
• Flexibility for travel worldwide.
• Right to work in the USA.

Desirable:

• Previous experience of troubleshooting laboratory equipment.
• Previous experience working in a similar role or as a Lab Technician.
• Experience with clinical chemistry analysers and applications knowledge.

How do I apply? (Fast process)

Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.

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