Parking Management Company (PMC)

Job Title: Learning and Development Manager

Department: Corporate – Human Resources (Nashville, TN)

Reports directly to: Director of Human Resources

Schedule: Full Time

Status: Exempt

Compensation: Salary

Position Summary:

We’re looking for a dynamic Learning and Development Manager to lead impactful training and development programs across our organization. This role is essential to empowering our team members—both on the front lines and in leadership positions—to succeed and grow. You'll design and deliver innovative training initiatives that drive performance, engagement, and career development, while supporting a culture of continuous learning.

Primary Objective:

To lead the design and delivery of impactful learning and development programs that enhance employee performance, support career growth, and align with organizational goals. This role is responsible for building a culture of continuous learning by equipping team members at all levels with the knowledge, skills, and tools needed to succeed and grow within the company.

Duties and Responsibilities

Develop and Manage Training Programs:

• Design, implement, and oversee scalable training programs for hourly staff and leadership roles.
• Ensure consistent achievement of training completion and proficiency targets (90%+).
• Maintain compliance with all legal and regulatory training standards.

Lead New Hire Orientation and Onboarding:

• Oversee consistent orientation programs across all markets.
• Train local leaders in effective onboarding practices.
• Guide new managers through a successful first 30 days.

Drive Leadership Development

• Coordinate internal leadership development programs and drive graduation benchmarks.
• Design and support executive-level training initiatives, including annual summits or boot camps.

Foster Culture and Recognition

• Plan and coordinate employee events and culture-building activities.
• Collaborate with internal teams to implement recognition and service initiatives.

Training Strategy, Analysis and Compliance:

• Leverage HR systems to monitor training participation and track key performance metrics.
• Evaluate training effectiveness and enhance content based on feedback and best practices.
• Ensure all training initiatives meet compliance standards across regions.

Collaborate with Leadership:

• Support senior leaders with training strategies, updates, and development content.
• Participate in executive meetings, company calls, and strategic planning sessions.

Advance Career Growth and Succession Planning:

• Partner with HR and operations to identify and prepare future leaders.
• Lead initiatives such as certifications, workshops, and skill-building programs.

Incorporate Feedback for Improvement:

• Conduct surveys to assess training satisfaction and new hire experiences.
• Use data to continuously refine and improve learning programs.

Additional Expectations:

• Support special projects and respond to leadership requests as needed.
• Occasional travel, extended hours, or special event participation may be required.

Knowledge, Skills, and Abilities:

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Leadership: Confident leader and coach with strong decision-making skills.
• Training Expertise: Experienced in creating and delivering training for diverse audiences.
• Communication: Clear, effective communicator across all levels of an organization.
• Innovation: Creative problem solver with a mindset for continuous improvement.
• Data-Driven: Skilled at using data and feedback to drive training strategy.
• Organized & Agile: Strong organizational skills with the ability to manage multiple priorities.
• Relationship Building: Team-oriented with excellent interpersonal skills.
• Tech-Savvy: Proficient with Microsoft Office and familiar with HRIS platforms.

Experience and Education:

• Minimum of 5 years of experience in HR or learning and development, ideally in hospitality, service, or parking industries.
• Bachelor’s degree in HR, Business, or a related field preferred.
• HR certifications (SHRM-CP, SHRM-SCP, PHR, or SPHR) are a plus.
• Valid driver’s license and ability to pass background and drug screenings.

Certificates and Licenses:

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Strong Analytical and Problem-Solving Abilities:

The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.

Effective Training and Leadership Skills:

A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.

Technological Proficiency:

A solid grasp of relevant technology, particularly in PMC’s management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.

Excellent Communication and Reporting Skills:

Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Work Environment:

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers and communicate via phone.

Physical Demands:

Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Learn more: JoinPMC.com | ParkingMgt.com

How to Apply

If this sounds like the right opportunity for you, we’d love to connect! Apply today using our mobile-friendly application.

Ready to swap the ordinary for the extraordinary? Click “Apply Now” and join the PMC family!

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

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