Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role

Role purpose:

 The role involves managing order fallouts in OMS application and Triaging tickets raised for amdocs CRM, OMS and provisioning application.

 Key responsibilities include handling P1/P2 issues, engaging stakeholders, managing top offenders, and ensuring 24*7 on-call support availability.

 The role also requires developing automations, maintaining SOP documents, and collaborating with various stakeholders to ensure smooth operations and service continuity.

 Good understanding of Unix, SQL & Remedy tools is essential.

Roles and Responsibilities:

• Ability to manage P1/P2 issues, and technical discussions with stakeholders such as the App support Level 2, Application Dev team, project managers, Service Owner, and Vodafone Busi-ness team.
• Responsible for identifying data issues and pro-actively patching them to reduce ticket inflow, minimize stuck orders, and prevent service dis-ruption.
• Responsible to maintain ticket and order SLA and keep backlog in control.
• Ready to work in a distributed application sup-port environment.
• Willing to work in a 24x7 shift.
• Responsible for providing 24x7 on-call support for the respective application team.
• Keeping stakeholders informed about major issues and updates related to the respective ap-plication team.
• Preparing and maintaining SOP documents, and managing Order SLAs, Incident SLAs, and Service line SLAs.
• Responsible for managing issues related to stuck orders and top offenders.

Core competencies, knowledge and experience:

• Minimum 1 years of experience in Amdocs OMS.
• Experience in Amdocs CRM and Provisioning is advantage.
• Experience in telecom application support with excellent hands-on experience in Unix shell script and SQL is a must.
• Experience in ITIL, incident, problem, and change management process.
• Hands-on experience in managing discussions with multiple stakeholders, managing top offender issues etc.
• Basic understanding of Power BI tool.
• Ready to work in 24x7 shift.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.