Program Management Director
The Program Management Director is responsible for leading and executing large-scale, complex transformational programs, with a primary focus on commercial loan servicing and platform conversions. This role is critical to the success of enterprise-wide modernization efforts and requires deep experience in program execution, technology delivery, and cross-functional organization.
This leader will oversee a portfolio of interdependent workstreams, ensuring alignment with business goals, managing risk, and driving successful outcomes. The ideal candidate will bring expertise in commercial lending and servicing, AFS, enterprise testing, and managing high-impact programs in regulated environments.
This role will lead a group of Project and Program Managers who will be assigned across various efforts and may also manage a small inventory of critical / high priority Programs directly.
Position Responsibilities
Strategy:
- Partner with Director Change Delivery to establish project and program delivery and team-based performance metrics to drive performance against proven best practices.
- Lead the transformation of Commercial Loan Servicing through strategic planning, execution and strategic engagement.
- Develop and execute a robust communications strategy as key vehicle for stakeholder engagement and overall Program portfolio health.
- Directly influence senior level stakeholders on current project and program management principles and processes to deliver coordinated business outcomes.
- Adequately maintain workforce planning and capacity management forecasts associated with program and project delivery.
- Proactively identify and mitigate end-to-end Program and Project risk through process adherence and oversight of key tollgates, controls and artifacts.
- Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating success.
Delivery, Planning and Execution:
- Lead the execution of a large-scale platform conversion and technology modernization program.
- Oversee multiple complex and interdependent workstreams, ensuring integration and alignment across business and technology teams.
- Provide hands-on leadership in program planning, execution, and delivery, including oversight of testing strategy and execution.
- Conduct program portfolio reviews to maintain Program level health.
- Establish and maintain effective portfolio level governance to ensure delivery is executed in a controlled manner and risks are proactively managed.
- Serve as the primary point of escalation and lead all efforts towards the "path to green" as needed.
- Conduct regular Program health assessments, set and oversee targeted actionable improvement plans.
- Develop and manage program budgets, tracking resourcing and investments ensuring financial goals are met.
Communication and Management
- Central point of communication with senior stakeholders maintaining engagement and fostering key decision points.
- Build relationships and collaborate with key stakeholders to ensure delivery of commitments.
- Highly coordinate with ECPMO executive leadership and ECPMO Change Delivery on Program status and delivery strategy.
Leadership and People Management:
- Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion.
- Lead, coach and manage team members; develop team to consistently deliver programs and the related systems with quality, on time and within budget.
- Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development and retention.
- Lead the team's efforts related to diversity and inclusion.
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