AppSumo is the first place entrepreneurs start. We help small businesses become Sumo sized by promoting great software at awesome prices. We’ve helped launch thousands of top B2B tools like Mailchimp, Evernote, Itercom, and Dropbox just to name a few.
At AppSumo, we believe work doesn’t have to suck. We love helping entrepreneurs build a lifestyle they’re passionate about. And that includes you.
The foundation of our culture is treating teammates like adults. This is a place where we actually encourage you to have a side hustle and develop your career at AppSumo. You'll learn everything about starting and growing a business here - and get paid to do it.
We’re on a mission to open the doors of entrepreneurship to everyone. You in?
As Director of Customer Experience, you’ll lead the charge in transforming how we support and retain customers with an AI-first approach that still feels human. You'll build CX systems that scale trust, optimize efficiency, and genuinely delight our community of Sumo-lings.
You’ll own the customer journey from end to end by enhancing automation, refining help docs, reducing resolution time, and building feedback loops that turn insights into action. From Reddit threads to support tickets, NPS to Plus renewals, you’ll be at the center of it all. You’ll collaborate cross-functionally with Product, Engineering, and Marketing to embed CX thinking across every department, and lead a growing team of passionate, high-performing support pros while you’re at it.
Individuals seeking employment at AppSumo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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