Shakopee Mdewakanton Sioux Community

Job Details

Description

Come join LaunchPad Golf as a Golf Operations Coordinator! We’re on the lookout for a dynamic go-getter with top-notch communication skills, a talent for thinking on their feet, and the ability to thrive in a fast-paced environment. You'll be at the center of it all—coordinating teams, solving problems, and keeping everything running smoother than a perfect putt. Enjoy weekly pay, on-site clinics, and health benefits. Whatever your career goals may be, let SMSC help get you there!

Job Overview: The Golf Operations Coordinator is responsible for supporting the LaunchPad Leadership Team in overseeing daily operations of the customer experience for our guests. This individual has general operational responsibilities as it relates to ensuring seamless guest experience, supervising staff, coordinating service and maintaining high standards of hospitality.

Create Lasting Change: The Impact You’ll Have:

• Assist the Leadership Team in planning, training and development of the Concierge Team to give exceptional experience to all LaunchPad guests.
• Assist with schedules to ensure staffing levels are optimal, and assign tasks to the supporting Concierge team
• Interact, establish, and customize relationships with a wide variety of guests to improve retention, promote loyalty and enhance their experience. May participate in interviews and give feedback regarding team member performance.
• Promptly and professionally address and resolve guest concerns or complaints, ensuring a positive outcome.
• Provides breaks for other LaunchPad Managers.
• Assist in creating membership options and frequent player programs.
• Communicate effectively with Front-of-house, Back-of-house and Group Events teams to ensure all preparations are in place for serving guests.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment, and other attractions within Mystic Lake.
• Maintain comprehensive knowledge of all food and beverage offerings to confidently make recommendations to guests.
• Understands POS and LaunchPad reservation technology.
• Communicate daily booking schedule to key staff.
• Support and may even lead a Group Event for exceptional golf entertainment experience.
• Manage rental club and suite club inventory.
• May act as LOD (Leader On duty) for entire establishment for assigned shifts.
• Assist with maintaining knowledge of golf apparel trends, working with vendors, and maintaining LP merchandise stock.

Job Requirements:

• Must be 21 years of age or older.
• Any combination of post-high school restaurant education and restaurant management experience to equal two years.
• Excellent Verbal and written communication skills.
• Ability to lead, and mentor staff indirectly.
• Proven track record of delivering superior customer service.
• Basic computer proficiencies include MS Office, word, email, and related business software.
• Flexibility to work nights, weekends, and holidays as needed
• Capacity to handle and lift up to 25 lbs. as needed.
• Have the physical abilities to perform the required job duties with or without accommodations, including on feet 90% of time.

Outstanding Benefits & Awesome Perks: At the SMSC, we are invested in our team members, as demonstrated by the competitive benefits we offer. Team Members may be eligible for benefits including medical, dental, and vision insurance, 401(k) retirement plan, and a generous PTO package, which includes outreach hours for volunteer work through our #SMSCgives outreach program. Plus, take advantage of perks like discounts on childcare, fuel bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events. Learn more at shakopeedakota.org

Equal Opportunity Employer

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