AVP/Snr Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations - (WD74155)
Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.
- Work closely with Operations team to ensure that all Service level standards are duly met.
- Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.
- Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.
- Be the voice of the customer, take ownership for solutions.
- Facilitate query handling to ensure timeliness and accuracy of responses.
- Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests.
- Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires.
- Initiate issue escalation to the relevant Unit Heads when necessary.
- Maintain MIS on client AUC and activity for internal reporting/reference.
Requirements
- Bachelor's Degree preferred
- Direct experience within business operations, sales or management environment in Corporate Account Services.
- Demonstrate ability to provide outstanding client service at a senior level.
- Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships.
- Demonstrate effective presentation skills, comfortable with audience of senior level professionals
- Independent, proactive and self-motivated
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
: Singapore-DBS Asia Gateway
Job
: Operations
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: May 28, 2025, 5:33:00 AM
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