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Marketing & Sales Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is hybrid This role is contributing to the Electrification Distribution Solutions in Belgium and Luxembourg and following-up RMU FA & RMU clients & quality cases. You will be mainly accountable for: - Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. - Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. - Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
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