ServiceLink

Overview

Are you an ambitious and motivated person interested in a rewarding career? Do you have work experience in the real estate or vendor management industry? Do you have experience using Microsoft Word as well as possess exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you to join our team. Now is the time to join our team and become a part of something big.

• This role is remote/work from home, however, candidates must be located within reasonable commuting distance of ServiceLink's Moon Twp., PA office, and must be willing to work in-office during initial training (1-2 weeks).

A DAY IN THE LIFE

In this role, you will…

• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes and HOA.
• Resolve rejected curative issues.
• Review daily reports to ensure completion of assigned duties
• Follow payment process per client expectations including having correct billing codes

WHO YOU ARE

You possess …

• Proven work experience within real estate industry, and/or vendor management service company
• Exceptional customer service skills.
• Working knowledge of real estate titles, deed preparations and closing.
• Exceptional organization skills
• High energy and a positive attitude.
• Microsoft Excel skills including VLOOKUPs and creating and working with reports

Responsibilities

• Review daily reports to ensure completion of assigned duties
• Provide external reports per client expectations
• Follow referral process per client expectations
• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
• Follow payment process per client expectations including having correct billing codes
• Follow escalation process internally and externally to provide customer service
• Address inquiries from client or internal staff professionally and in a timely manner
• Maintain open communication with management and clients
• Resolve rejected curative issues
• Attend and participate in team meetings
• All other duties as assigned

Qualifications

• High School diploma or equivalent required.
• Practical work experience within real estate industry and/or a vendor management service company
• Working knowledge of real estate titles, deed preparation and curative process
• Proven customer skills
• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products