Golub Capital

Position Information

Hiring Manager:

Director

Department:

Change Management

Department Overview

The Change Management Department is responsible for continually helping individuals impacted by “the change” be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.

Position Responsibilities

This hands-on role involves managing change efforts from start to finish including plan development, data management, organization, communication planning, training creation and adoption measurement.

The ideal candidate has demonstrated recent experience in change management and large-scale transformations. The candidate should have excellent problem-solving skills, attention to detail, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful and a strong understanding of technology. This is a business and client-facing role requiring communication with users at all levels and superior verbal and written communication skills. This candidate should be able to own the entire lifecycle of a project, from needs assessments, planning the approach and confidently delivering the content to users at any level. This role will require the candidate to balance multiple ongoing initiatives and maintain different timelines and deliverables.

Key responsibilities include:

• Partnering with stakeholders to tailor training and communication plans to meet employee needs and project specifics
• Actively participating in team discussions, meetings and continuous learning
• Working with business leads to implement change projects from approach to deployment
• Creating engaging training materials such as e-learning videos, guides and quick reference cards
• Identifying and resolving user issues, ensuring effective communication with end users
• Maintaining project materials updates throughout their lifecycle
• Driving the execution of change approaches
• Collecting, analyzing and organizing data to support change initiatives, ensuring data accuracy and accessibility
• Collaborate with cross-functional teams to identify user needs and create tailored WalkMe process Walkthrough’s, SmartTips, and in-app guidance
• Develop and implement WalkMe solutions to enhance user experience and drive adoption of web-based applications
• Gain a deep understanding of Microsoft Dynamics CRM use cases to inform the design and delivery of effective training strategies across multiple workstreams
• Create, update and manage comprehensive training materials and self-paced learning resources to provide ongoing user support to ensure optimal system adoption

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required
• 3+ years of direct relevant experience required
• Experience with transformation / change projects is required
• Strong understanding of technology (experience with animated video and training applications is a plus)
• Strong attention to detail with excellent organizational and problem-solving skills
• Passion for excellent service
• Ability to take initiative and work independently while demonstrating strong collaboration
• Ability to multi-task, problem solve and adapt to changing priorities
• Superior verbal and written communication skills
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Change Strategy: Leverages Change Management expertise to develop strategies that support business needs. Applies understanding of value drivers and critical success factors that will positively impact the Firm.
• Change Industry Knowledge: Leverages Change Management industry knowledge and best practices to facilitate the people side of change.
• Change Application Excellence: Ensures project success by continually assessing and improving the Firm’s change processes based on Firm culture and needs.
• Project / Program Management: Manages Change Management projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions.
• Sponsorship Management: Takes a consultative approach with internal sponsors including building trust and coaching.
• Communication Excellence: Drives awareness, increases knowledge and desire and mitigates resistance by identifying and implementing key messages.
• Training Excellence: Drives knowledge and ability for “the change” by identifying learning needs, developing and executing effective training plans.
• Change Measurement: Collects, analyzes and interprets data to measure adoption, identify trends and develop reinforcement plans.

Compensation & Benefits

For Illinois and New York Only: It is expected that the base salary range for this position will be $95,000 to $115,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.