MHCC

Reports To: Manager, Content

Department: Marketing and Communications

Status: 11-Month Contract, Full-Time

Location: Ottawa, Ontario; Hybrid (1 day per week)

Application Deadline: May 29, 2025

Salary Range: $55,500 - $62,029

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (MHCC) is a charitable organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives: The Mental Health Strategy for Canada, the Commission will focus in the areas of, substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.

The Commission’s head office is located in Ottawa, Ontario.

POSITION OVERVIEW

The Mental Health Commission of Canada (MHCC) is seeking a bilingual Project Coordinator to support the Marketing & Communications team, with a focus on translation services. Reporting to the Manager, Content, the Coordinator manages translation requests, liaises with internal administration and Finance teams, as well as external language providers, and contributes to content translation. The role also supports the production of The Catalyst, MHCC’s digital magazine, and assists with communications and marketing initiatives across the organization.

DUTIES & RESPONSIBILITIES

• Manages the translation desk (e.g. coordinate the submission of English texts, organize additional translation support, establishes systems for tracking of assignments and invoices).
• Maintains terminology database and stays current with evolving language to assure terms used are non-stigmatizing.
• Liaise with other administrative assistants and other staff to ensure optimal project coordination.
• Assists in proofreading and translation of English and French texts.
• Ensures the establishment of efficient and effective procedures relating to the translation and publication duties as required.
• Conduct data entry and maintenance of various spreadsheets relevant to the operation of the department (e.g. project status reports, impact reports).
• Act as contact with suppliers to the department; outreach to suppliers.
• Take minutes at key team meetings and summarize discussions.
• Occasionally support other Administrative Assistants for vacation leave etc.
• Assist in writing memos, reports, and letters.
• Undertake other projects and assignments as required.

SKILLS & EXPERIENCE

• Advanced time management, planning and organizational skills.
• Advanced communication skills (English and French), both verbal and written.
• Strong interpersonal skills to interact with internal staff and external clients.
• Excellent knowledge of office practices, procedures and standards.
• Advanced proficiency in MS Word, MS Excel, PowerPoint, Adobe Acrobat, Salesforce, and Outlook.
• Experience with Salesforce Contact Relationship Management (database) or similar program (intermediate level), Trados (translation software, or similar).
• Proactively determines priorities and organizes workflow.
• Flexible to ensure deliverables are met in an environment of changing/conflicting priorities and deadlines.
• Ability to multi-task within a fast-paced environment.
• Works independently with minimal supervision and within a team.
• Adaptable, and has a keen interest in keeping current in field of work.
• Creative and solutions-driven.

QUALIFICATIONS

• Diploma or certificate in office administration, or equivalent training and experience.
• Minimum 3-5 years of experience in a fast-paced environment.
• Excellent bilingual verbal and written skills (English and French) is required.
• Experience with Trados or other translation software, Microsoft Office suite, Contact Relationship Management software, such as Constant Contacts or Salesforce; Monday.com is an asset.
• Interest in mental health issues is an asset.
• Knowledge of the Official Languages Act is an asset.

COMPETENCIES

Values and Ethics

Respectful of Diversity

Continuous Learning

Results Management

Teamwork and Cooperation

Oral/Written Communication

Health, Safety and Wellness (Physical and Psychological)

PHYSICIAL\COGNITIVE DEMANDS:

• Moderate periods of time spent in meeting type settings.
• Extended visual requirements (5 plus hours) due to computer related work.
• Extended periods of time spent in sitting position (computer work, meetings etc. 5 plus hours).
• Moderate requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities.
• High degree of concentration required.
• Highly attentive to details.
• Moderate level exposure to extended travel requirements (up to 10% and greater at times) and extension of work day beyond 7.5 hours.
• High analytical and interpretive requirements.
• Must be comfortable working in open space and virtual environments.
• Must be able to work effectively from home temporarily or as needed; including the availability of reliable internet and working environment (desk, chair etc.); please note that the Commission does not reimburse for internet, utilities or other home office type expenses including desks, chairs etc.

PSYCHOLOGICAL DEMANDS:

• Continuously deadline driven requirements.
• Moderate level exposure to stress resulting from complex interactions, partner relations, and output requirements.
• Moderate level requirement to maintain concentration for extended periods of time in order to maximize engagement, perform situational strategic analysis and interpretation of data and minimize errors.
• Capacity to effectively organize and prioritize own work.
• Moderate to high degree of emotional intelligence required in order to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
• Responsive to possible rapid changes in priorities.
• Adaptable to change (organizational and environmental).
• Performance goals and objectives are established yearly and regularly reviewed.

LAND ACKNOWLEDGEMENT

The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation, in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations. Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.

The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as: First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.

The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we appreciate all applications, only those selected for an interview will be contacted.