Goldman Sachs

TRANSACTION BANKING OPERATIONS AND CLIENT EXPERIENCE TEAMS

Transaction Banking within the Platform Solutions Division is comprised of the below primary functions:

• We provide clients with differentiated experience through their pre-sales and go-live journey, generated through seamless onboarding, implementation and testing, and post go live support
• We provide best in class service to our clients post go-live across all their business Treasury needs, including payments and transaction flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational processes, procedures and control development

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, and Dallas. All offices work closely together as a single global team.

YOUR IMPACT

The Client Implementation team is seeking a seasoned and driven individual with experience and expertise working on Client Implementations and Change Management in a Transaction Banking / Corporate Cash Management domain. This role provides the opportunity to work with global teams, design processes, drive and implement change and transformation programs, for improving operational efficiency and client experience. You will be responsible for partnering across functions with Product, Sales, Risk, Operations, Legal and Compliance teams to deliver successful product/ enhancement launches.

As a Change Manager and SME on Client Implementation function and Transaction Banking Products, you will directly enhance and influence the way the Implementation team functions and Products are developed and hence contribute to the business’s top line.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Change Management: Manage change for the Client Implementation and Product Enablement teams at a global level, which includes providing requirements to the relevant Product Manager(s), brainstorming solutions, re-designing processes, participating in testing, documenting procedures, checklists and train team members on the new system/ processes.
• Transformation: Lead transformation initiatives for the Client Implementation and Product Enablement teams to gain efficiency, minimize risk, enhance client experience and reduce Implementation time. This may be required for internal or client facing systems and processes.
• Process Improvements: Identify opportunities for process enhancements and implement innovative/ best practices. Bring thought leadership to Implementation processes, by identifying ways to streamline and automate, resulting in reduction of waste (or non-value-added activities).
• Risk Management: Own RCSA (Risk and Control Self-Assessment) framework for the Implementation team, evaluate and mitigate risk for all Implementation processes, design and evaluate controls on an ongoing basis, for effective risk management.
• Project Management: Project manage multiple deliverables involving various stakeholders. Build and manage detailed project plans capturing all intricate aspects of go-live, while leveraging project management tools and templates such as meeting agendas/minutes, and project charter.
• Effective Communication: Establish effective communication channels and governance with stakeholders, to ensure transparency on status, blockers, milestones, driving accountability and clarity across all parties.
• SME: Serve as a Subject Matter Expert in the team for certain key products and processes.
• Detail Oriented: Attention to detail and work within tight timelines to deliver practical solutions.
• Lead: Train, lead and develop junior talent across the global team.

QUALIFICATIONS REQUIRED

• Bachelors in Business/ Finance/ Engineering/ B.Tech./ MBA degree
• 5+ years of professional experience, 3+ years in Transaction Banking/ Cash Management
• Expertise in Transaction Banking Client Implementation function, with knowledge of Transaction Banking / Cash Management products and services
• Knowledge of client connectivity mechanisms such as API, host-to-host, SWIFTFin, file format such as ISO 20022 and reporting formats
• Knowledge of payments rails in US/ EU market and SWIFT international payments.
• Project management skills, with innate ability to organize and create structure
• Process oriented thinker, with the ability to simplify and streamline complex processes
• Strong communication and interpersonal skills; enjoys forming deep relationships with internal partners and clients
• Thrives in a fast paced, dynamic environment, with a passion to learn at an exponential pace
• Experienced in building and training teams, leading by example

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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