JPMorgan Chase & Co.

Job Description

Join our team as a Privacy Operations Analyst in Home Lending wherein you will be an integral part of our organization's privacy management environment, responsible for ensuring compliance and efficiency in privacy request workflows. You will play a crucial role in overseeing, monitoring, and supporting Data Privacy Products to ensure they align with internal standards, procedures, and regulatory requirements.

As a Privacy Operations Analyst within our Privacy Compliance and Controls team, you will collaborate closely with Privacy Legal to ensure the quality, completeness, and accuracy of our privacy processes. Your contributions will uphold the integrity of our privacy operations and significantly influence our adherence to global privacy standards.

Job Responsibilities:

• Reviews and fulfills each request received via mail, email, and from different lines of business (LOB).
• Conducts thorough research on each case to ensure accurate and timely responses.
• Follows documented policies and procedures to identify, evaluate, and resolve issues of high complexity.
• Reviews investigations in the System of Record and supporting documentation to ensure accuracy and adherence to operating procedures and policies under regular supervision.
• Prepares trend analysis, metrics documentation, and reports.
• Conducts activities independently to ensure production, systems, processes, or projects meet defined standards.
• Analyzes results, identify root causes, and suggest solutions to problems, identifying improvement opportunities to prevent defects either proactively or post-production.
• May support small projects with a defined scope.

Required qualifications, capabilities, and skills:

• Regulatory Knowledge: Understanding of relevant privacy laws, regulations, and industry standards that impact the organization. This includes the ability to interpret and apply regulatory requirements to ensure compliance and mitigate risks.
• Curiosity and Learning: A proactive approach to staying updated with the latest analytical techniques, tools, and industry trends.
• Time Management: Ability to manage multiple assignments and deadlines efficiently and attentive to details, precision in analyzing data and ensuring accuracy in reports and findings.
• Analytical Skills: Ability to collect, process, and analyze data to identify workflow decisions, trends, patterns, and insights.
• Critical Thinking: Capacity to evaluate information critically, question assumptions, and make logical conclusions based on data. Problem-Solving Skills: Ability to identify problems, develop hypotheses, and propose data-driven solutions. Technical Proficiency: Familiarity with data privacy tools and software, such as Excel, Word, Privacy Applications, and proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
• Communication Skills: Ability to clearly and effectively communicate complex data insights to managers/stakeholders through proposed solutions.
• Business Acumen: Understanding of the privacy industry and business context to provide relevant and actionable insights.
• Research Skills: Ability to gather information from various sources and synthesize it to support analysis and decision-making. Collaboration: Ability to work effectively with cross-functional teams and all levels of management to gather data requirements and deliver insights.
• Organizational Skills: Strong ability to plan, organize, and schedule resources. Adaptability: Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment and is capable of navigating in dynamic and complex organizational environments.
• Leadership: Driven independent leader with the ability to discern when to escalate appropriately. Stakeholder Communication: Proven ability to influence and communicate effectively with stakeholders across different functions.

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.