Kotak

Job Name: Branch Operations Manager

JOB Role:

• Responsible for management of day-to-day operations of the branch.
• Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
• Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
• Branch Lobby and customer Queue management.
• Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
• Customer complains management and ensuring resolution of all complaints within TAT.
• Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirement:

• MBA/Graduate
• Minimum work exp. – 3 years
• Thorough overall understanding of banking
• Customer service orientation
• Ability to manage and motivate front office staff.