Royal Bank of Canada

Job Summary

Job Description

What is the opportunity?

The Sr. Manager, Application Support & Maintenance will be a technical and operational leader for the Wealth Management group, providing support for a suite of applications within the US Data Services and Integration space. You will be responsible for leading all aspects related to supporting and maintaining the applications and will collaborate with other application teams, business partners, RBC Infrastructure, application architects. This job will allow for proper segregation of duties between the run the business activities, for which this position will be responsible, and the change the business activities (application development), which will be the responsibility of a Director who is a peer to this position.

What will you do?

• Lead a team of Technical System Specialists and Application Specialists both onshore and offshore within the United States, Canada, and India
• Oversee the planning, development, implementation, and use of Monitoring and Automation tools and processes to improve support and application efficiency
• Be the key resource for managing application change management, resolving production support issues and administering project budgets which includes forecasting and recovering resources across the maintenance platform applications
• Will develop a deep understanding of the application architecture and workflows that make-up the application. This includes all of the integrations with upstream and downstream systems as relates to data movement
• Will be responsible for influencing the technology platforms and solutions for our applications incorporating relevant redundancy into the design while ensuring use of best practices
• Will be responsible for documentation and design diagrams that will assist with capturing and perpetuating subject matter expertise within the teams
• Will effectively engage with all team members and business partners in order to successfully maintain strong, healthy, honest relationships
• You will be based in Minneapolis but will manage resources in Canada, United States (Minneapolis) and India with potential travel up to 4 times a year to visit Toronto.

What do you need to succeed?

Must Have:

• Proven people management experience along with, application support and enhancement experience
• Extensive experience in large-scale software implementation(s) for Financial Services or enterprise organizations and experience supporting business critical enterprise application suites.
• Strong leadership/facilitation and communication skills, that will enable the candidate to manage cross functional technical teams along with enhancing both business and team member relationships
• Experience with forecasting, budgeting and resource management
• Data and Integration Solution knowledge and understanding of relational databases

Nice-to-Have:

• Exposure to Middleware technology and concepts such as MQSeries/Websphere, Microservices and REST/SOAP APIs, and understanding of programming languages such as Cobol, JCL, Java, C, HTML, VB, Visual C++, SpringBoot
• Experience with monitoring and automation tools such as Dynatrace Managed, Aternity, Ansible, Blueprisim, Moogsoft and PagerDuty
• Enterprise-level database and OS experience (preferably DB2, and/or SQL along with Windows, AIX, Linux, etc.), including SQL scripting and queries
• Strong business domain understanding of Wealth Management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

The good-faith expected salary range for the above position is $85,000-$150,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

#LI- post

#LI-hybrid

Job Skills

Application Development, Application Maintenance, Decision Making, Group Problem Solving, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, People Management, Team Management, Time Management, Unlock the Potential of Our People

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-22

Application Deadline:

2025-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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