Siemens

Customer Service Solutions Project Manager

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

About Smart Infrastructure – Electrification and Automation:

Siemens' Electrification and Automation (EA) Business Unit delivers comprehensive energy distribution systems and solutions across all markets and channels, balancing current grid reliability with future-focused innovations. Operating from its headquarters in Wendell, NC, EA's Project Management Office manages diverse customer service projects through a matrix organization structure. The unit emphasizes customer satisfaction while executing large-scale power distribution solutions, with project managers overseeing complete project lifecycles from initiation to closeout. This dynamic business environment offers growth opportunities aligned with Siemens' commitment to empowering professionals who can effectively manage competing priorities in a fast-paced setting, all while building the power distribution grid of the future.

Transform the everyday with us!

Siemens’ EA Project Management Office (PMO) is looking for a Project Manager to join our team. This position can be remote or based out of Wendell, NC.

Role Description:

Project Types - installation and commissioning, turnkey, design build, engineer, procure, construct (EPC), power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit managing teams of field service engineers as well as 3rd party suppliers, consultants and contractors

Product types: Low and medium voltage air insulated switchgear, medium voltage gas insulated switchgear and switches, low voltage panelboards and automatic transfer switches, air and liquid filled transformers, motor control centers, medium voltage contactors, integrated ehouse electrical solution systems, battery systems, electrical cable systems and busways, cable, connectors and supporting systems.

Primary responsibilities:

• Direct all phases of projects as described above from inception through completion.
• Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities.
• Responsible for the budget, schedule, quality, and performance of the assigned project(s).
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
• Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.
• Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.
• Proactive and frequent communications with our Lead Field Service Representative working at the customer site.
• Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects
• Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.
• Manage 3rd party vendors/suppliers monitoring and controlling agreed upon scope, schedule, budget
• Work with internal commercial team to maintain client relationships
• Collaboration with internal/external team members, vendors and/or project managers to develop site schedules
• Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.
• Develop project execution plans such as quality & testing plans, project schedule, risk registers and manpower plans

You will win us over by having the following qualifications:

Basic Qualifications:

• HS Diploma is a minimum requirement
• 5+ years of direct service project management experience.
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future

Preferred Qualifications:

• A degree in engineering or construction management
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $89,670 - $153,720 and is eligible for Sales Incentive. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.