JPMorgan Chase & Co.

Job Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Technology Operations II - Institutional Trader Support in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job Responsibilities

• Monitor incoming tickets and manage tickets across North America
• Assist Front Office & Traders for technology issues
• Troubleshoot Virtual Platform environment Win10 and Win11 OS
• Quickly escalate issues to other support teams if necessary
• Maintain transparent communication with the client and relevant parties
• Multi-task between tickets and projects.

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and 2+ years of applied experience.
• Required Desktop Support Experience 5+ years or minimum 3+ years with Trading or Front Office
• Advanced knowledge in infrastructure projects, operations systems, and data analytics
• Proficiency in: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Exchange and Active Directory
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
• Strong analytical and problem resolution skills
• Strong knowledge of Mobile Devices (Android, Apple smartphones, tablets) and Mobile applications ( Zoom, Office Mobile, Securid RSA Token)
• 3+ yrs experience with Market Data applications like Bloomberg, Reuters, Factset, etc..

Preferred qualifications, capabilities, and skills

• Preferred experience ServiceNow, Splunk

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.