realtor.com

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Realtor.com seeks a visionary and execution-focused Senior Director of Product Design of Consumer Experience to lead and elevate our consumer experience across all platforms. This pivotal role involves partnering closely with senior leadership to address foundational UX challenges and craft an inspiring experience vision and strategy for our diverse consumer journeys—renting, buying, owning, and selling. Leveraging recent insights from extensive home stage journey research, you will drive transformative design initiatives, ensuring Realtor.com delivers intuitive, cohesive, and impactful consumer experiences.

You will manage, mentor, and grow high-performing design teams, instilling a culture of innovation, accountability, and continuous improvement. Collaboration will be key, particularly your partnership with our Design Systems leadership, to build and maintain a strong UX foundation aligned with our strategic vision.

Reporting directly to the VP of Product Design, this role provides significant opportunities for executive visibility, strategic influence, and meaningful impact on Realtor.com’s user experience and business outcomes.

What Will You Do?

Design Leadership & Strategy

• Develop and champion a compelling, user-centric vision and strategy for Realtor.com’s consumer experiences across web, iOS, and Android platforms.
• Address foundational UX challenges through close partnership with the Design Systems team to drive consistency, scalability, and design excellence.
• Translate insights from recent home stage journey research (renting, buying, owning, selling) into actionable design strategies and roadmaps.
• Ensure the seamless integration of consumer experiences, considering the full spectrum of user interactions, needs, and expectations.
• Collaborate closely with our brand and marketing creative team to drive design system adoption, leading to a cohesive and unified user experience.
• Lead design initiatives that result in measurable improvements in user satisfaction, engagement, and retention.

Team Leadership & High-Performance Culture

• Recruit, mentor, and manage a diverse and high-performing design organization, emphasizing continuous professional growth and accountability.
• Foster a collaborative, inclusive, and innovative culture within the product design team and across cross-functional partners.
• Establish clear frameworks for feedback, critique, and iterative design processes to drive excellence and accountability.
• Identify and nurture design leaders within your team to scale leadership and operational capacity.
• Use, coach, and train the team on the adoption of AI tools to enhance productivity, enabling smarter and faster workflows.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Marketing, Research, and Data Science leadership to ensure alignment and integration of design objectives.
• Influence product roadmaps and strategic priorities through compelling advocacy for user-centered design approaches and research-driven insights.
• Champion the adoption and evolution of design systems, ensuring seamless collaboration and alignment with engineering teams.

Operational Excellence

• Implement scalable, efficient design processes and operational best practices to enhance productivity and design impact.
• Ensure the consistent application and evolution of Realtor.com’s design system across all consumer platforms.
• Track and communicate design progress, challenges, and successes clearly and transparently at executive and team levels.

What You Will Bring:

• 12+ years of product design experience, including 6+ years in senior leadership roles managing large, multidisciplinary design teams.
• Bachelor’s degree or equivalent experience.
• A strong visual aesthetic and design point of view, exampled in a rich portfolio
• Proven track record of developing and executing strategic UX/UI visions across web and native mobile platforms.
• Deep expertise in user-centered design principles, usability standards, accessibility, and responsive design.
• Demonstrated experience leveraging consumer research insights to inform strategic design decisions and product innovations.
• Strong background collaborating with and evolving design systems at scale.
• Exceptional communication, storytelling, and stakeholder management skills; ability to influence at all organizational levels.
• Experience delivering multiple projects simultaneously with cross-disciplined teams
• Demonstrated ability to build, mentor, and lead high-performing teams in a dynamic, fast-paced environment.
• Exemplifies a We, Not Me attitude

Why This Role:

As the Senior Director of Product Design for Realtor.com’s Consumer Experience, you will have a direct impact on shaping the future of real estate experiences for millions of users. Your strategic vision, design expertise, and leadership will play a crucial role in redefining Realtor.com’s consumer journeys, positioning the organization for continued growth and innovation.

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For this role you will work three or more days in our Austin office, where you have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.