PacificSource Health Plans

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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Manager of Enterprise Project Management Office (EPMO) is responsible for establishing, maturing, and providing direction, and guidance for the Enterprise Project Management Office. This role ensures the successful execution of programs and projects to meet organizational goals and objectives. The Manager will lead a team of program and project managers and work closely with senior leadership to align project outcomes with the strategic vision of the company. The EPMO Manager will oversee project management processes, methodologies and tools to ensure successful high value project delivery across the organization and will work closely with senior leadership to prioritize and allocate resources effectively.

Essential Responsibilities:

• In conjunction with the Director of Enterprise Strategy Management, and in close partnership with IT, develop and implement the EPMO strategy, structure, methodologies, and best practices to ensure effective project management across the organization.
• Oversee a portfolio of projects aligned with Enterprise Strategy, ensuring alignment of business goals, strategic priorities, and resource capacity.
• Provide leadership and direction to a team of program and project managers responsible for driving enterprise-level projects, in a matrixed environment.
• Collaborate with leadership to define and prioritize project initiatives, ensuring alignment with the company's mid-term (1-3 year) objectives and long-term strategic vision.
• Collaborate across departments to drive improved project management standards and practices, and to deliver maximum value from projects and programs
• Evaluate, propose, and implement structure to mature the EPMO, to enable more effective project management and delivery across the organization
• Establish and maintain strong relationships with key stakeholders to ensure project success and stakeholder satisfaction.
• Monitor and report on project performance, including tracking progress, identifying and communicating risks, and implementing corrective actions as necessary.
• Drive continuous improvement initiatives to enhance project management processes, tools, and capabilities.
• Ensure compliance with company policies, standards, and regulatory requirements in all project activities.
• Manage the EPMO budget, ensuring efficient use of resources and alignment with financial goals.

Supporting Responsibilities:

• Process Improvement: Continuously evaluate and improve project management processes and tools.
• Change Management: Lead change management initiatives to ensure smooth implementation of new processes and tools.
• Quality Assurance: Ensure all projects meet quality standards and comply with regulatory requirements.
• Budget Management: Oversee project budgets and ensure financial resources are used efficiently.
• Documentation: Maintain project documentation for future reference and audit purposes.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of six (6) years of experience in project or program management, to include at least two (2) years of supervisory experience required. Experience managing a portfolio of complex projects and/or programs over a multi-year timeframe required. Enterprise PMO, Business Transformation Office and healthcare experience preferred. Supervisory experience in a Project Management Office preferred.

Education, Certificates, Licenses: Bachelor’s degree in Business Administration, Healthcare Administration, Computer Science, Information Technology, or a related field required. A Master’s degree is preferred. Agile, PMP, and/or PgMP certifications are preferred.

Knowledge: In-depth understanding of project management methodologies (e.g., Agile, Waterfall), resource allocation, risk management, and performance reporting. In-depth knowledge of industry-standard tools and standards, including project management software like MS Project, JIRA, and understanding of frameworks like PMBOK and Agile methodologies. Familiarity with the healthcare and insurance industries is a big plus. Excellent presentation, communication and interpersonal skills. Strong and versatile communicator. Strong analytical and problem-solving skills. Proven ability to think critically and analyze complex systems. Adept at evaluating challenges and opportunities accurately, and displaying sound judgement and ability to influence decisions. Ability to engage with senior executives and drive decisions aligned with enterprise strategy. Ability to build and maintain strong relationships with stakeholders at all levels of the organization. Excellent problem-solving and decision-making abilities skills, with the ability to facilitate data-driven decisions.

Competencies

• Building Trust
• Building a Successful Team
• Aligning Performance for Success
• Building Partnerships
• Customer Focus
• Continuous Improvement
• Decision Making
• Facilitating Change
• Leveraging Diversity
• Driving for Results

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.