SailPoint

Job title: Project Manager, SailPoint (SAS) Success Acceleration Services

About SailPoint:

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

As a Project Manager, your primary responsibility would be to oversee end-to-end project delivery from initiation to closure while ensuring that the projects meet the outlined scope, timeline, and budget.

You will be a key communicator having excellent written and verbal skills, effectively setting and managing customer expectations, providing clear guidance, and maintaining consistent communication to deliver a seamless experience throughout the project lifecycle. Co-ordinate customer meetings and proactively highlight value driven portfolio benefits.

Your organizational skills will be crucial as you manage, and update project information ensuring the stakeholders and purchased services are being fully leveraged.

You will be collaborating with Customer Success Managers to initiate and drive project execution.

Your judgment in involving the right stakeholders at the right time will be critical for project success.

You will leverage tools like Smartsheet to track progress, manage risks, and ensure transparency with stakeholders. Ensure that all project documentation is accurate, accessible, and up to date.

Ensure timely and accurate project updates in Salesforce on a weekly basis.

You will be expected to have the ability to take initiative and lead with influence toward positive outcomes, manage and resolve conflict.

Manage change and expectations to maintain progress toward successful and timely work or project completion. Use appropriate tools and metrics to track key data and deliverables.

Continuously monitor, manage, and proactively mitigate risk and issues. Adapt or adjust mitigation strategies as new information is obtained. Effectively manage escalations and related communication.

Roadmap for success

30 days:

• In your first 30 days, you will immerse yourself in understanding SailPoint's offerings, organizational structure and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role. Familiarize yourself with project management tools and best practices used within the organization.
• Shadow ongoing projects, observing the dynamics of execution and decision-making.

90 days:

• Take full ownership of customer projects, serving as the single source of truth for all stakeholders. Drive high-impact discussions with customers, setting expectations and aligning deliverables. Fine-tune processes, bringing fresh, strategic insights to optimize workflows.

6 months:

• At the 6-month mark, you should have developed a keen sense of scope management, ensuring clear boundaries between must-haves and nice-to-haves. Build and maintain strong client relationships and ensuring a smooth, well-supported deployment. Should be able to handle escalation and provide resolution as per client expectation. Be able to point out areas of improvement in our current processes, propose ideas, collaborate with different team members on internal & external projects. You will serve as the primary point of contact for information requests related to your assigned projects.

1 year:

• By the end of your first year, you will have completed few projects and taken them live. Should be able to mentor new resources and grow the team capability while successfully managing own projects and escalations. Build a rapport with the partners for seamless collaboration. You will have the knowledge to create and maintain various knowledge bases to support Program development on an ad-hoc basis.

Requirements:

• Proven experience (5+ years) as a Project Manager, with a focus on customer or partner-facing roles.
• Excellent Communication Skills, with the ability to engage and align both technical and non-technical stakeholders.
• Proven ability to lead and motivate cross-functional teams, driving collaboration and resolving conflicts to maintain project momentum
• Experience working with third-party vendors and contractors, managing relationships, and ensuring alignment with project goals
• Demonstrated ability to manage multiple projects simultaneously and to resolve scheduling and other conflicts to meet all deadlines
• Highly self-driven and motivated with a strong work ethic & initiative
• Ability to work effectively in diverse teams, with an awareness of different cultural nuances and communication styles
• Proactively identify, monitor, and mitigate risks and issues that could impact project timelines, budgets, or quality.
• Ability to understand client needs, manage expectations, and deliver solutions that align with business objectives
• Experience in Salesforce, Jira and Smartsheet is a plus.
• Education: Bachelor’s degree or equivalent work experience

Preferred:

• Exposure to Customer Success Delivery and Operations in both large and small companies
• Experience with Identity Management, Security or Governance would be a bonus
• Experience in SaaS & Information Security a plus, especially in Vendor or Partner roles
• Must be fluent in German, and additional languages such as French, Italian or Spanish would be an additional bonus.
• Experience with Scrum and Agile methodologies is preferred.
• Certifications: Project Management Professional (PMP) a plus, or Certified associate in project management (CAPM)

About the team:

We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment.

From technical experts to senior management, we collaborate closely to tackle any situation head-on with a positive mindset. We are goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.